Jonathan Cushing
Yuma,Arizona
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
Work History
Customer Experience Supervisor
JCPenney Yuma Palms Mall
09.2020 - Current
- Responsible for optimizing store experience through focusing on the Associate Value Proposition
- Prioritizing customer service through team development and training, partnering with their supervisor to develop and grow associate opportunities, maximizing the effectiveness of the payroll/scheduling resources, and ensuring an effective talent acquisition and hiring process
- Challenging CE standards throughout the store, partnering with supervisors to address experience opportunities
- Administering performance reviews to uphold the AVP pillar of growth/development and implementing excellence and leadership through an effective and engaging talent growth process.
Human Resource Supervisor
JCPenney Yuma Palms Mall
02.2016 - 09.2020
- Collaborated with department leaders on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Cultivated interpersonal skills by building positive and engaging relationships with others.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Complied with state law/company programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Provided ongoing training opportunities and administered performance evaluations to employees, fostering professional development and career advancement.
Artistic Behavioral Health Specialist, BHT
Resilient Health
12.2019 - 08.2020
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Assessed, and observed client behavior and prepared reports to summarize clients' mental health status and treatment progress.
Operations Associate
JCPenney Yuma Palms Mall
09.2015 - 02.2016
- Responsible for store cashflow, cash auditing, cash ordering and thinking critically to reconcile any discrepancies
- Assisted with Door To Floor, DMTO and payroll processes
Fine Jewelry Supervisor
JCPenney Tucson Mall
06.2014 - 09.2015
- Consistently drove top-line sales through improving team attachment rate by 18% to LY, top performer in special financing in the district and was one of only two stores in the district that made all events throughout tenure
- Managed SET/Signing process to effectively showcase merchandise and performed weekly operations tasks, such as auditing, DMTO, RTW, and Defectives in a timely manner to optimize product availability
- Administered performance reviews and demonstrated leadership through an engaging coaching process to further develop team growth.
Sales Floor Supervisor
JCPenney Spectrum Mall
07.2013 - 06.2014
- Executed weekly/monthly SET process for divisions 4 (2013) and 2 (2014), as well as weekly shipment planning worksheet, Form 200 and assisted with Door To Floor process to critically and strategically plan product placement
- Exposure to team development through an inspirational and engaging coaching process and performance standards through holding associates accountable for attendance and administered annual performance reviews.
Fine Jewelry Associate
JCPenney Spectrum Mall
02.2011 - 07.2013
- Consistently drove top line sales through maintaining company productivity standards and remained in top three associates in district for attachment rate
- Embraced a growth mindset by learning operations and demonstrated leadership by sharing best-selling practices with coworkers so as to win as a team.
- Educated customers on proper care and maintenance of their fine jewelry purchases, enhancing product longevity and loyalty.
Education
Bachelor of Science - Social Psychology
Park University
Parkville, MO06.2015
Bachelor of Science - Business Administration And Management
Park University
Parkville, MO06.2015
Skills
- Bilingual: English and Spanish
- Engaging and effective interpersonal and communication skills
- Expertise in leading strategic vision, management and coordination of sales, activities, and people
- Leadership, behavior management, conflict resolution and mentoring abilities
- Perseverant, resilient, positive attitude and behavior
- Expertise in technology, auditing, attention to detail/effectiveness, accountability and experience with Microsoft Office
Timeline
Customer Experience Supervisor
JCPenney Yuma Palms Mall
09.2020 - Current
Artistic Behavioral Health Specialist, BHT
Resilient Health
12.2019 - 08.2020
Human Resource Supervisor
JCPenney Yuma Palms Mall
02.2016 - 09.2020
Operations Associate
JCPenney Yuma Palms Mall
09.2015 - 02.2016
Fine Jewelry Supervisor
JCPenney Tucson Mall
06.2014 - 09.2015
Sales Floor Supervisor
JCPenney Spectrum Mall
07.2013 - 06.2014
Fine Jewelry Associate
JCPenney Spectrum Mall
02.2011 - 07.2013
Bachelor of Science - Social Psychology
Park University
Bachelor of Science - Business Administration And Management
Park University