Miriam Munoz
Omaha,Ne
Summary
Retail Store Leader with 6+ years of progressive experience advancing from seasonal associate to store leadership roles across high-volume retail environments. Proven ability to drive sales performance, lead teams of up to 25 associates, and execute merchandising strategies that enhance customer experience and product storytelling. Experienced managing operations in multi-million-dollar store environments and directing full store performance as a Store Manager. Known for building positive team cultures and creating engaging in-store experiences. Currently completing a Bachelor of Business Administration in Management.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor
Oak View Mall
Omaha, NE
07.2025 - Current
- Lead and develop a team of 20-25 associates in a $1 million annual revenue store environment
- Trained and mentored staff on customer engagement and conflict resolutior techniques.
- Coordinated with management to develop training programs for new employees
- Facilitated team meetings to discuss performance goals and service standards Provided feedback on individual team member performance during monthly reviews.
- Analyze daily sales performance and coach associates to improve key retail metrics and customer experience.
- Execute in-store engagement events and promotions that drive traffic, conversion and retention .
- Partner with store leadership to support operational execution including scheduling,floor leadership, and accountability.
Store Manager
Lucky Brand – Nebraska Crossing
Gretna, NE
04.2025 - 06.2025
- Oversaw comprehensive store operations for an $800K annual revenue outlet location.
- Formulated visual merchandising strategies to enhance customer shopping experiences.
- Evaluated sales trends to enhance product placement and promotional strategies.
- Assisted with daily banking tasks including processing deposits and withdrawals. Updated and organized store signage and displays to enhance customer experience.
- Assisted in preparing monthly reports on sales figures, expenses, and profits. Supported a team of 10 associates in enhancing sales performance and customer experience.
- Oversaw payroll management, staffing coordination, inventory control, and daily operational execution.
- Directed store operations during final phase and closure process, achieving liquidation sales targets.
Sales Floor Supervisor
Westroads Mall
Omaha, NE
05.2022 - 04.2025
- Led sales performance for the Women's and Women's Accessories departments in a $3-4M annual revenue store
- Supervised sales floor operations to ensure optimal customer service and engagement.
- Monitored sales trends and provided feedback for inventory planning decisions.
- Coached employees on sales techniques and best practices, improving upselling
- Greeted customers, clarifying needs, and identifying solutions to close sales
- Increased product visibility and customer engagement through strategic visual merchandising, mannequin styling, and trend-focused floor presentations.
- Delivered personalized customer service on the sales floor, assisting customers with styling and product recommendations.
- Supervised and coached a team of 10-12 sales floor associates, driving daily performance and customer experience standards
- Partnered with store leadership to execute promotions, seasonal floor sets, and merchandising updates.
Sales Floor Leadership Roles
Columbus, NE
Columbus, NE
09.2019 - 05.2022
- Promoted from Seasonal Associate to Sales Floor Assistant to Supervisor within two years
- Developed leadership skills through team support, sales floor execution, and operational responsibilties
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Business Administration - Management
University of Nebraska Omaha
Omaha, NE01-2026
Skills
- Leadership & Team Development
- Retail Operations & Sales Strategy
- Performance & KPI Analysis
- Coaching & Talent Development
- Customer Experience
- Event & Community Engagement
- Operational Efficiency & Execution
- Microsoft Office Suite
- Bilingual: English & Spanish
- Teamwork and collaboration
- Customer satisfaction
- Team building and motivation
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Supervisor
Oak View Mall
07.2025 - Current
Store Manager
Lucky Brand – Nebraska Crossing
04.2025 - 06.2025
Sales Floor Supervisor
Westroads Mall
05.2022 - 04.2025
Sales Floor Leadership Roles
Columbus, NE
09.2019 - 05.2022
Bachelor of Business Administration - Management
University of Nebraska Omaha