Courtney Miller
Plantersville,MS
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
Work History
Customer Experience Supervisor
Renasant Bank
04.2021 - Current
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
Customer Experience Specialist
Renasant Bank
06.2017 - 04.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity by averaging out 85+ calls .
Customer Service Agent
Iqor
11.2013 - 06.2017
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded to customer calls and questions about products and services.
Retail Sales Associate
Belk Department Store
11.2010 - 11.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Applied Science - Computer Programming
Itawamba Community College
Fulton, MS05.2011
High School Diploma -
Shannon High School
Shannon, MS05.2008
Skills
- Attention to detail
- Process improvement
- Interpersonal skills
- Training and development
- Adaptability and flexibility
- Call center experience
- Excellent communication
- Team leadership
- Team Building and Motivation
Timeline
Customer Experience Supervisor
Renasant Bank
04.2021 - Current
Customer Experience Specialist
Renasant Bank
06.2017 - 04.2021
Customer Service Agent
Iqor
11.2013 - 06.2017
Retail Sales Associate
Belk Department Store
11.2010 - 11.2013
Associate of Applied Science - Computer Programming
Itawamba Community College
High School Diploma -
Shannon High School
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