Melissa McMahon
Pelham,NH
Summary
Leader with 17 years of progressive experience at Cintas, specializing in team development and operational enhancement. Proven ability to implement change management initiatives and foster interdepartmental collaboration. Expertise in process standardization and customer-focused strategies that improve service quality. Seeking to apply leadership skills in a Customer Experience management position.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Supervisor
Cintas
Chelmsford, MA
12.2021 - Current
- Assisted in resolving customer inquiries and issues to enhance satisfaction levels.
- Supported team in maintaining high service standards through effective communication and problem-solving.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Collaborated with colleagues to streamline processes for improved efficiency in service delivery.
Office Manager
Cintas
Chelmsford, MA
05.2021 - 12.2021
- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated communication between departments to streamline processes and improve workflow.
- Oversaw scheduling and appointment management for executive team, optimizing time allocation.
- Implemented inventory control procedures, reducing discrepancies and enhancing stock accuracy.
Route Check-In Supervisor
Cintas
Chelmsford, MA
2019 - 2021
Promoted to Office Manager
Cintas Location 562
Colorado Springs, CO
2016 - 2019
- Cultivated relationships with vendors, negotiating contracts that improved service delivery and reduced expenses.
- Led cross-functional teams in process improvement initiatives, enhancing operational efficiency.
- Oversaw office budgeting processes, ensuring alignment with financial objectives and resource allocation.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Accounts Payable Clerk
Cintas
Chelmsford, MA
2012 - 2016
Certified Customer Service Representative
Cintas
Chelmsford, MA
2010 - 2012
SSR-Uniform
Cintas
Chelmsford, MA
2009 - 2010
Office Clerical II
Cintas
Chelmsford, MA
2008 - 2009
Skills
- Team leadership
- Staff training and development
- Key performance indicators
- Change management
- Trend analysis
- Teamwork and collaboration
- Problem resolution
- Attention to detail
- Team development
- Process Improvement
Timeline
Customer Experience Supervisor
Cintas
12.2021 - Current
Office Manager
Cintas
05.2021 - 12.2021
Route Check-In Supervisor
Cintas
2019 - 2021
Promoted to Office Manager
Cintas Location 562
2016 - 2019
Accounts Payable Clerk
Cintas
2012 - 2016
Certified Customer Service Representative
Cintas
2010 - 2012
SSR-Uniform
Cintas
2009 - 2010
Office Clerical II
Cintas
2008 - 2009