Alex Reyes
Fresno,CA
Summary
Accomplished Customer Service Supervisor highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
5
5
years of professional experience
Work History
Customer Experience Supervisor
De Young Properties
Fresno, CA
10.2023 - Current
- Supervised customer service staff to ensure quality customer experience.
- Identified and addressed customer issues, complaints, and inquiries promptly.
- Developed strategies for improving customer satisfaction and loyalty.
- Monitored customer feedback and adjusted service accordingly.
- Resolved escalated customers' issues efficiently and effectively.
- Analyzed customer surveys to identify areas of improvement in the customer experience.
- Managed daily operations of the customer service department including staff scheduling.
Customer Experience Specialist
De Young Properties
06.2022 - 10.2023
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Investigated customer complaints and escalated issues to address critical requests.
- Implemented and developed customer service training processes.
Customer Service Representative
Lennar Homes Of California
04.2019 - 02.2022
- Sales Force
- Build-Pro
- Trade Scheduling
- Schedule and resolute customer service request
- Quality control of production of homes
- Ensure good quality of product delivered to customer
- Investigated and resolved customer inquiries and complaints quickly
Education
Graduate -
UEI College – Medical Billing Insurance
07.2017
Graduate -
Crescent View West Charter High School
06.2016
Skills
- Bilingual (Spanish)
- Strong Interpersonal Skills
- Ms Office Suite
- Resolution-Oriented
- Energetic and Driven
- People-Oriented
- Superior Organizational Skills
- Motivated Team Player
- Customer Feedback
- Exceptional Communication Skills
- Excellent Work Ethic
- Great leadership Skills
- Manage Scheduling Trades
- CPR Certification
- Quality Control
- Conflict Resolution
- CRM Software
- Invoice Preparation and Processing
- Team Building and Motivation
Timeline
Customer Experience Supervisor
De Young Properties
10.2023 - Current
Customer Experience Specialist
De Young Properties
06.2022 - 10.2023
Customer Service Representative
Lennar Homes Of California
04.2019 - 02.2022
Graduate -
UEI College – Medical Billing Insurance
Graduate -
Crescent View West Charter High School