Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Regina Pinero

San Antonio,TX

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

4
4
years of professional experience

Work History

Customer Experience Specialist

Alorica
San Antonio, TX
03.2025 - Current
  • Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
  • Assessed customer needs and provided appropriate solutions.
  • Coordinated with other departments to ensure timely resolution of customer inquiries.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.

Sales Associate

HomeGoods
San Antonio, TX
01.2025 - 03.2025
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.

Cafeteria Worker

UTSA Roadrunner Cafe
San Antonio, TX
01.2022 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.

Juvenile Detention Specialist (Intern)

Hidalgo County
Edinburg, TX
01.2024 - 04.2024
  • Provided guidance and counseling to juveniles in detention.
  • Conducted group discussions with juveniles on topics such as life skills, decision-making, anger management and conflict resolution.
  • Ensured safety protocols were followed at all times during shift assignments in detention facility.
  • Collaborated with other staff members to develop strategies for managing difficult behaviors exhibited by detained juveniles.
  • Responded promptly to emergency situations involving detained juveniles, including physical aggression, medical issues or suicide attempts.

Cashier

Panda Express
San Antonio, TX
09.2021 - 12.2021
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Bachelor of Arts - Criminology

The University of Texas At San Antonio
San Antonio, TX
05.2024

Associate of Arts - Multidisciplinary Studies

South Texas College
McAllen, TX
07.2021

High School Diploma -

Sharyland Advanced Academic Academy
Mission, TX
05.2021

Skills

  • Bilingual (Spanish)
  • Juvenile probation
  • Cooperation
  • Conflict resolution
  • Mentorship
  • Customer service
  • Reports and documents
  • Written and verbal communication
  • Call documentation
  • Data entry accuracy
  • Financial analysis
  • Behavior management
  • De-escalation techniques

References

References available upon request.

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Experience Specialist

Alorica
03.2025 - Current

Sales Associate

HomeGoods
01.2025 - 03.2025

Juvenile Detention Specialist (Intern)

Hidalgo County
01.2024 - 04.2024

Cafeteria Worker

UTSA Roadrunner Cafe
01.2022 - 09.2024

Cashier

Panda Express
09.2021 - 12.2021

Bachelor of Arts - Criminology

The University of Texas At San Antonio

Associate of Arts - Multidisciplinary Studies

South Texas College

High School Diploma -

Sharyland Advanced Academic Academy