Bree Florey
London Mills,IL
Summary
Professional with extensive knowledge on engaging with customers one-on-one. Friendly, open, and committed to building customer relations and providing a positive experience for customers and coworkers.
Overview
12
12
years of professional experience
Work History
Bartender Supervisor
Spoonie's Bar & Grill
London Mills, IL
08.2019 - 02.2022
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Waitress
Pizza Hut
Canton, IL
11.2018 - 08.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Cracker Barrell
Morton, IL
04.2018 - 11.2018
Cashier
Fairview Quickstop
Fairview, IL
01.2017 - 02.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bartender
Steel Horse
London Mills, IL
08.2016 - 02.2018
General Manager
Marco's Pizza
Temecula, CA
08.2012 - 08.2016
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Team Member
Casey's General Store
Farmington , IL
08.2010 - 08.2012
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Spoon River Valley
London Mills, IL05.2012
Skills
- Work Schedule Creation
- Critical Thinking
- Verbal and Written Communication
- Complaint Resolution
- Payroll Preparation
- Customer Service
Timeline
Bartender Supervisor
Spoonie's Bar & Grill
08.2019 - 02.2022
Waitress
Pizza Hut
11.2018 - 08.2019
Waitress
Cracker Barrell
04.2018 - 11.2018
Cashier
Fairview Quickstop
01.2017 - 02.2018
Bartender
Steel Horse
08.2016 - 02.2018
General Manager
Marco's Pizza
08.2012 - 08.2016
Team Member
Casey's General Store
08.2010 - 08.2012
High School Diploma -
Spoon River Valley