Sheena Burgess
Auburn,Maine
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Bartender/Waitress Supervisor
Firehouse Grille
Auburn, Maine
06.2016 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Increased sales of high margin menu items through effective upselling.
- Cleared table and bussed dishes to allow for quick setups.
- Trained staff members on use of POS system.
- Cross-trained existing employees to maximize team agility and performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Operations Supervisor
McKesson
Lewiston, Maine
02.2005 - 06.2016
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Reduced process lags and trained team members on best practices and protocols.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Hired, coached and mentored team of 17 Employees.
- Formed and sustained strategic relationships with clients.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Managed daily operations, client relations and IT.
Education
Associate of Arts - Human Services
Central Maine Community College
Auburn, MESome College (No Degree) - Medical Assisting
Purdue University - Maine
Lewiston, MESome College (No Degree) - Cosmetology Education
Spa Tech Institute - Westbrook
Westbrook, MEHigh School Diploma -
Lewiston High School
Lewiston, ME06.2003
Skills
- Menu memorization
- High-volume dining
- Point of Sale (POS) system operations
- Seating assignment preparation
- Table Bussing
- Liquor, wine and food service
- Safe food handling
- Dining customer service
- Effective customer upselling
- HR knowledge
- Staff supervision
- Project management
- Project planning
- Delegation
- Customer retention
- Employee development
- Recruiting and hiring
- Supervision and training
- Schedule management
- Bookkeeping support
- Appointment confirmation
- Medical billing
- Scheduling appointments
- Working collaboratively
- Customer service
- People skills
- Team building
- Orientation and Onboarding
- Worker Training
- Verbal and Written Communication
- Shortage Reports
- Task Delegation
- Payroll Preparation
- Hiring and Firing
- Work Schedule Creation
- Deposit Preparation
- Cash Receipt Balancing
Timeline
Bartender/Waitress Supervisor
Firehouse Grille
06.2016 - Current
Operations Supervisor
McKesson
02.2005 - 06.2016
Associate of Arts - Human Services
Central Maine Community College
Some College (No Degree) - Medical Assisting
Purdue University - Maine
Some College (No Degree) - Cosmetology Education
Spa Tech Institute - Westbrook
High School Diploma -
Lewiston High School
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