Jonathan Barragan
Dallas,TX
Summary
Personable Head Bartender with 7 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Diligent Bartender with 7 years' track record of success providing beverage service to customers. Excellent skills in preparing drinks and increasing customer loyalty. Adept at performing opening and closing operations of establishment and managing inventory. Great multi-tasker and conversationalist.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager/M//Supervisor/Lead Bartender
Free Range Concepts
05.2017 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Bartender/Lead Barback
Rosewood Mansion On Turtle Creek
12.2015 - 04.2017
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Learned how to make wide variety of mixed drinks.
Sales Manager
Guardian
01.2010 - 11.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
No Degree - Management
Northwood University
Cedar Hill, TXHigh School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2008
Skills
- Team Training
- Hospitality Service Expertise
- Production Preparation
- Bilingual
- Work Schedule Creation
- Cocktail Service
- Anticipating Guest Needs
Certification
- Tabc/ Foodhandlers
- Bilingual
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager/M//Supervisor/Lead Bartender
Free Range Concepts
05.2017 - Current
Bartender/Lead Barback
Rosewood Mansion On Turtle Creek
12.2015 - 04.2017
Sales Manager
Guardian
01.2010 - 11.2015
No Degree - Management
Northwood University
High School Diploma -
Cedar Hill High School
- Tabc/ Foodhandlers
- Bilingual
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