Hi, I’m
Payton Roberts
Dallas,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I started the service industry as a way to make money to get through college, and realized during that time the love, care and passion I have. I worked through small diners, to corporate chains, to a place where I learned to personalize my serving style, to finally becoming a bartender where I excelled in concert venue, and private events. This is now my career where I hope to grow and learn further, in hopes of having my own business in the industry.
Overview
5
years of professional experience
Work History
Free Range Concepts LLC. The RusticDallas, TX
Bartender, Bar Trainer, Server Trainer, Event Team
05.2020 - 08.2022
Job overview
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served hundreds of guests, quickly and efficiently making craft cocktails, pouring wine and beers, with the ability to make unique recommendations to each guest.
- Worked in a team to coordinate events, buy-outs and concerts. Personally caring for celebrities and high end clients.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Shell ShackDallas, TX
Server
12.2019 - 03.2020
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for guests by personalizing each table and food order to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Texas RoadhouseMesquite, TX
Server
05.2019 - 12.2019
Job overview
- Worked in a fast paced environment, taking care of the large party sections, especially on busy holidays like Mother and Fathers day, Easter. As well as special occasions like wedding parties and birthday parties.
- Doing full menu tours for each and every guest, with 2 bite check backs, and 45 minute table turns, and upsells at every opportunity.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Happy Days DinerCrandall, TX
Server, Server Trainer
06.2017 - 06.2019
Job overview
- Provided continuous evaluation and feedback to server employees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Handled entire FOH responsibilities by myself on night shifts. From bussing tables, taking orders, making milkshakes, handling our entire salad station, to handling end of the night cash reports and checking and placing orders for inventory.
Education
Trinity Valley Community CollegeAthens, TX
Associates in Criminal Justice from Criminal Justice
05.2019
Crandall High SchoolCrandall, TX
High School Diploma
05.2018
Skills
- Hospitality and Guest Service
- Cash Handling and Management
- Professional Service Standards
- Age Identification and Compliance
- Cocktail Service
- Bar Operations and Logistics
- Knowledge of Wine and Spirits
- Inventory Management
- Teamwork and Professionalism
- Monitoring Alcohol Consumption
- Creative Mixology
- Private Events and Catering
- Mathematical Reasoning
- Stamina and Endurance
- New Cocktail Creation
A little about me:
I love yoga, and a healthy lifestyle. Journaling and writing short stories.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender, Bar Trainer, Server Trainer, Event Team
Free Range Concepts LLC. The Rustic
05.2020 - 08.2022
Server
Shell Shack
12.2019 - 03.2020
Server
Texas Roadhouse
05.2019 - 12.2019
Server, Server Trainer
Happy Days Diner
06.2017 - 06.2019
Trinity Valley Community College
Associates in Criminal Justice from Criminal Justice
Crandall High School
High School Diploma
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