Bree Verdugo
Tempe,AZ
Summary
Enthusiastic professional with a track record of enhancing customer experiences through drive and determination. Eager to contribute to team success.
Overview
2
2
years of professional experience
Work History
Verification Advocate
Carvana
Tempe, AZ
11.2021 - 05.2022
- Communicated via telephone/email answering questions, providing benefits, & offering services.
- Practiced excellent customer service by building meaningful relations & taking necessary steps to resolve escalated situations.
- Maintained regular compliance of state regulations, underwriting policies, & risk procedures with every completed sale.
- Preformed outbound communication with third parties & external departments in order to provide efficient service ensuring to transfer calls only when necessary.
Patient Administrative Associate
Embry Health / Test Now
Tempe, AZ
07.2020 - 02.2021
- Assisted with patient outreach informing of result delays, lost tests, and corrupted samples while practicing de-escalation.
- Utilized EHR software to log and manage patient data such as; covered insurance, testing history, medical history, and patient demographic.
- Communicated with partnering laboratories to resolve testing discrepancies, improve turnaround time, and discuss new projects.
- Reported site cleanliness, inventory levels, and employee workload of testing sites to management for efficient operations.
Education
Clinical Psychology
Arizona State University
Tempe, AZ2025
High School Diploma -
Arcadia High School
Phoenix, AZ2019
Skills
- Detail-oriented
- Adaptable
- Passionate
- Empathetic
Timeline
Verification Advocate
Carvana
11.2021 - 05.2022
Patient Administrative Associate
Embry Health / Test Now
07.2020 - 02.2021
Clinical Psychology
Arizona State University
High School Diploma -
Arcadia High School