Breea Philippi
Evansville,United States
Summary
Compassionate dog groomer known for strong animal handling and relationship-building skills. Committed to providing exceptional pet care and educating clients on proper grooming and at-home care to strengthen pet-owner bonds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dog Groomer
Barks Spa & Style
Evansville, IN
05.2023 - Current
- Performed thorough grooming services including bathing, trimming, and nail clipping for various dog breeds.
- Ensured safety protocols were followed to maintain a secure environment for pets during grooming sessions.
- Maintained cleanliness and organization of grooming tools and workstations to enhance operational efficiency.
- Developed tailored grooming plans based on individual pet needs and owner preferences to improve client satisfaction.
- Monitored pet behavior during sessions, implementing calming techniques to reduce stress for animals.
- Provided exceptional customer service by addressing client inquiries and concerns regarding pet care and grooming services.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
Cashier Trainer
Panera Bread
Evansville, IN
10.2021 - 12.2024
- Trained new cashiers on POS systems and customer service protocols.
- Developed training materials to enhance onboarding efficiency and consistency.
- Mentored team members, fostering a collaborative work environment.
- Monitored cashier performance, providing constructive feedback for improvement.
- Implemented best practices for cash handling and transaction accuracy.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
Dog Groomer
Pets Mart
Evansville, IN
09.2020 - 05.2023
- Assisted in training new staff members on proper grooming techniques and equipment handling to ensure quality standards.
- Enhanced workflow efficiencies by recommending process improvements based on hands-on experience with daily operations.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Assistant Manager
Lic's Deli & Ice Cream
Newburgh, IN
05.2017 - 09.2020
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service protocols and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed marketing initiatives that increased customer engagement and sales volume.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Castle High School
Newburgh, INSkills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Continuous learning attitude
- Reliability and punctuality
- Canine behavior
- Animal handling
- Attention to detail
- Dependable and responsible
- Problem-solving
Certification
- Certified Dog Groomer, PetsMart Academy - 2021
Timeline
Dog Groomer
Barks Spa & Style
05.2023 - Current
Cashier Trainer
Panera Bread
10.2021 - 12.2024
Dog Groomer
Pets Mart
09.2020 - 05.2023
Assistant Manager
Lic's Deli & Ice Cream
05.2017 - 09.2020
High School Diploma -
Castle High School