Breeanna Allison
Davenport,IA
Summary
Waitress Trainer (expert) with two years of experience training new servers and showing them the basics of the job. I committed to helping new servers with the knowledge and skills they needed for the job. To be able to maintain this title, I had to show leadership skills, and know how to give constructive criticism. I am comfortable working in a fast-paced environment, and have great customer service skills.
Overview
5
5
years of professional experience
Work History
Waitress Trainer (expert)
Applebee's Grill + Bar
06.2021 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Team Leader
Gordmans
10.2018 - 10.2019
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, IA05.2024
Skills
- Team motivation
- Patience and Tact
- Role Modeling
- Constructive Feedback
- Energy and enthusiasm
- Memory retention
- Policy Enforcement
- Team Member Training
Timeline
Waitress Trainer (expert)
Applebee's Grill + Bar
06.2021 - Current
Team Leader
Gordmans
10.2018 - 10.2019
Bachelor of Arts - Criminology
University of Northern Iowa
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