BreeAnna Barnett
Houston
Summary
Dynamic professional with extensive experience in retail management at Murphy Express, excelling in customer service and team leadership. Proven track record in driving sales growth through strategic inventory control and effective training programs. Adept at enhancing customer experience and fostering strong relationships, resulting in increased repeat business.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Murphy Express
Houston, Tx
04.2024 - Current
- Assisted in managing daily operations to ensure efficient store performance.
- Trained and developed team members on customer service standards and operational procedures.
- Implemented inventory management techniques, reducing stock discrepancies.
- Coordinated promotional activities to enhance customer engagement and drive sales.
- Monitored store compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Led team meetings to communicate goals, updates, and performance expectations.
- Enhanced customer experience by resolving issues promptly and effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
General Manager
Chachos
Houston, TX
01.2017 - 03.2024
- Led daily operations to enhance service quality and customer satisfaction.
- Developed and implemented strategic initiatives to drive revenue growth.
- Managed team performance through effective training and mentorship programs.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Oversaw budget planning and financial forecasting, ensuring alignment with business objectives.
- Cultivated strong relationships with vendors to optimize supply chain operations.
- Analyzed market trends to identify new opportunities for business expansion.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Armed Security Officer
Tex Guard
Houston, TX
05.2016 - 11.2020
- Monitored premises to prevent unauthorized access and ensure safety of staff and visitors.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Responded swiftly to emergency situations, coordinating with law enforcement as necessary.
- Implemented security protocols, enhancing overall safety measures across the facility.
Customer Service Team Lead
La Quinta Inn & Suites In
Katy, TX
07.2013 - 02.2016
- Led customer service team, enhancing guest satisfaction through effective communication and problem resolution.
- Developed training programs for new staff, promoting consistent service quality across all shifts.
- Implemented process improvements that streamlined operations, resulting in faster response times to guest inquiries.
- Monitored team performance metrics, identifying areas for improvement and providing actionable feedback to staff.
Education
High School Diploma -
Gary Job Corps
San Marcos, TX05.2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Customer relations
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Stock management
- Team management
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Loss prevention
- Display setup
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Murphy Express
04.2024 - Current
General Manager
Chachos
01.2017 - 03.2024
Armed Security Officer
Tex Guard
05.2016 - 11.2020
Customer Service Team Lead
La Quinta Inn & Suites In
07.2013 - 02.2016
High School Diploma -
Gary Job Corps