Breeanna Higginbotham
Warren
Summary
Customer service professional with proven expertise in loan processing and documentation review. Skilled in enhancing customer satisfaction through effective communication and thorough document review. Strong attention to detail ensures accuracy in all documentation. Committed to continuous learning and improvement in service delivery.
Overview
10
10
years of professional experience
Work History
Closing/Funding Processor
Flagstar Bank
Troy
10.2022 - Current
- Review documents for loan closing such as Consumer Loans and Home Equity loans for accuracy
- Facilitated funding of Home Equity loans, ensuring compliance with all necessary requirements.
- Process loan payoff requests for closing on Consumer Loans and Home Equity loans.
- Verify accuracy and compliance before releasing documents to creditors and vendors.
- Conducted weekly audits on ACH accuracy and funded loans to maintain financial integrity.
- Facilitated communication between underwriting teams and customers to clarify requirements.
- Executed creation, scanning, and mailing of checks, letters, and documentation to ensure timely processing.
- Respond to queries from customers via phone and email.
Lending Clerk
One Detroit Credit Union
Detroit
04.2018 - 10.2022
- Assisted loan officers with loan documentation preparation and managed detail queues for efficient processing.
- Verified documentation accuracy prior to closing, ensuring availability for member service representatives.
- Ensure all information is accurate in LOS (mortgage, vehicle, etc.).
- Ensured accuracy in balancing disbursement accounts for timely closings
- Prepare closing disclosure statements for accuracy.
- Balanced and monitored verification audits to maintain compliance and accuracy.
Document Support Clerk
Blue Care Network
Southfield
08.2017 - 04.2018
- Process incoming documents (income, property descriptions, coverage proof, etc.).
- Route documents for review and maintain electronic filing.
- Scanned and indexed documents into electronic member files, enhancing accessibility for team members.
- Responded to inquiries in inbound service queues, ensuring timely resolution of customer concerns.
- Completed research requests from customer service representatives, facilitating accurate and efficient support.
Sales Administrative Assistant
Concerto Health
Detroit
11.2016 - 08.2017
- Maintained executives’ calendars and managed meetings and emails to streamline scheduling and correspondence.
- Coordinated conference rooms, documented meeting notes, set up conference calls, and took messages to facilitate effective meetings.
- Answered incoming calls and directed to appropriate departments or individuals to ensure timely communication.
- Drafted various types of correspondence and memos to ensure effective communication.
- Organize company records and systems to uphold accurate files.
- Managed inventory of office supplies and conducted filing and photocopying tasks to ensure smooth operations.
- Coordinated employee onboarding activities to ensure a smooth transition for new hires.
Education
Master’s Degree - Project Management
Central Michigan University
Mt. Pleasant, MI08-2026
Bachelor’s Degree - Business Management
Wayne State University
Detroit, MI08-2017
Skills
- Loan processing
- Loan document validation
- Document management
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- Attention to detail
- Positive attitude
- Customer service
- Time management
- Team collaboration
- Effective communication
- Document review
Timeline
Closing/Funding Processor
Flagstar Bank
10.2022 - Current
Lending Clerk
One Detroit Credit Union
04.2018 - 10.2022
Document Support Clerk
Blue Care Network
08.2017 - 04.2018
Sales Administrative Assistant
Concerto Health
11.2016 - 08.2017
Master’s Degree - Project Management
Central Michigan University
Bachelor’s Degree - Business Management
Wayne State University