Breeanna Roberts
Commerce,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the dental industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled in sales of dental products with strong knowledge of dental terminology and wide range of treatments
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Patterson Dental
08.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking calls, handling emails and answering inquiries from sales team.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Cross-trained and provided backup support for procurement team.
- Boosted sales performance by providing timely and efficient support to the sales team.
Treatment Coordinator
Masri Orthodontics
03.2021 - Current
- Explained treatment choices to new patients and helped determine best options.
- Laid out potential payment plans for patients.
- Closed the sale of patients orthodontic treatment needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Treatment Coordinator
Dr Delaney
07.2017 - 03.2021
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
Dental Assistant
Dr Kuhta
07.2015 - 07.2017
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Set appointments and made follow-up calls.
- Poured and shaped molds from impressions and trimmed molds in grinder.
Education
Dental Assisting Certificate -
Dental Assisting School
Community Dental Walled Lake01.2015
Cosmetology License - Cosmetology
David Presly School of Cosmetology
Royal Oak, MI04-2009
General
Oakland Community College
West Bloomfield, MI09.2000
Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Time Management
- Dental terminology knowledge
- CRM Software
- Office Administration
- Attention to Detail
- Product Knowledge
Timeline
Customer Service Representative
Patterson Dental
08.2022 - Current
Treatment Coordinator
Masri Orthodontics
03.2021 - Current
Treatment Coordinator
Dr Delaney
07.2017 - 03.2021
Dental Assistant
Dr Kuhta
07.2015 - 07.2017
Dental Assisting Certificate -
Dental Assisting School
Cosmetology License - Cosmetology
David Presly School of Cosmetology
General
Oakland Community College
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