Catherine Purville
Tyngsboro,MA
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
TPS Group Holding, LLC
Acton, MA
01.2019 - 04.2026
- Resolved customer inquiries through effective communication and product knowledge.
- Managed high-volume calls, ensuring timely responses and quality service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Accounting Clerk
Dover Saddlery
Littleton, MA
06.2005 - 10.2017
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Input financial data and produced reports using .Peachtree.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Business Administration
Middlesex Community College
Lowell, MAHigh School Diploma -
Billerica High School
Billerica05.1989
Skills
- Effective multitasking
- Reliable and accountable
- Effective problem resolution
- Positive interpersonal skills
- Collaborative teamwork
- Effective time management
- Strong verbal communication
- Organization and time management
- Calm under pressure
- Strong attention to detail
- Responsive to new challenges
- Skilled in digital technologies
Timeline
Customer Service Representative
TPS Group Holding, LLC
01.2019 - 04.2026
Accounting Clerk
Dover Saddlery
06.2005 - 10.2017
Business Administration
Middlesex Community College
High School Diploma -
Billerica High School