Breezy Smith
Frederic,Mi
Summary
I am the assistant branch manager in Grayling. I take initiative to get things started and finished help out anywhere I am able. Always looking for some way to grow my knowledge in the industry. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance Northlands brand.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Northland Area FCU
08.2025 - Current
- Managed scheduling and staffing to optimize branch efficiency.
- Collaborated with senior management on strategies to achieve branch objectives.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Member Relations Specialist
Northland Area Federal Credit Union
Grayling, MI
01.2024 - Current
- Opening and closing accounts
- Loan officer
- Money handling
- Notary public
- Phone skills
Teller
Northland Area Federal Credit Union
Grayling, Mi
01.2015 - 01.2017
- Money handling
- Computer work
- Inventory management
- Phone calls
- Negative account letters
Education
High School Diploma -
Grayling High School
Grayling, MI06.2011
Skills
- Communication with other members employees and other department
- Cash handling
- Symatar
- IRA and acensus
- Customer service
- Loans
- Account opening
Timeline
Assistant Branch Manager
Northland Area FCU
08.2025 - Current
Member Relations Specialist
Northland Area Federal Credit Union
01.2024 - Current
Teller
Northland Area Federal Credit Union
01.2015 - 01.2017
High School Diploma -
Grayling High School