Bre'gan Littleton
Antioch,TN
Summary
Dynamic Patient Service Representative with a proven track record at Vanderbilt University Medical Center, excelling in customer service and HIPAA compliance. Expert in appointment scheduling and patient intake, I effectively resolved concerns, enhancing patient satisfaction. Skilled in medical terminology, I contributed to seamless communication between patients and healthcare providers.
Overview
2024
2024
years of professional experience
Work History
Patient Service Representative
Vanderbilt University Medical Center
09.2021 - 08.2023
- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Utilized electronic health record systems to maintain accurate patient information.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Resolved patient concerns by providing timely and effective solutions to enhance satisfaction.
Clinical Supply Specialist
Vanderbilt University Medical Center
2018 - 2021
- Managed inventory control processes to ensure timely availability of clinical supplies.
- Coordinated with vendors for procurement and delivery of essential medical materials.
- Assisted in the development and implementation of standard operating procedures for supply management.
- Monitored supply chain performance metrics to identify areas for improvement.
Dietary Aide
Vanderbilt University Medical Center
05.2015 - 04.2018
- Assisted in meal preparation and assembly according to dietary guidelines and patient needs.
- Delivered meals to patients, ensuring adherence to dietary restrictions and preferences.
- Maintained cleanliness of kitchen and dining areas, following safety and sanitation protocols.
- Collaborated with nutrition staff to review patient menus for accuracy and compliance.
Education
BBA - Business Administration
Strayer University
Nashville, TN09.2025
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Medical insurance
- Office administration
Timeline
Patient Service Representative
Vanderbilt University Medical Center
09.2021 - 08.2023
Dietary Aide
Vanderbilt University Medical Center
05.2015 - 04.2018
Clinical Supply Specialist
Vanderbilt University Medical Center
2018 - 2021
BBA - Business Administration
Strayer University