Brehena D'Amato
Orlando,FL
Summary
Dynamic professional with a proven track record in customer service at Falcon Airport Transportation, excelling in problem resolution and client relations. Adept at utilizing scheduling software to enhance operational efficiency, while fostering strong relationships with clients. Recognized for implementing strategies that significantly improved customer satisfaction and streamlined processes.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Falcon Airport Transportation
03.2025 - Current
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Utilized reservation software to manage bookings and coordinate transportation schedules effectively.
- Communicated with drivers to ensure timely pickups and drop-offs for all clients.
- Provided information about services, pricing, and policies to educate customers thoroughly.
- Collaborated with team members to streamline processes and improve response times.
Kitchen Lead
La Fuente Restaurant
01.2023 - 02.2025
- Led kitchen team in preparing high-quality meals, ensuring adherence to safety and sanitation standards.
- Trained new staff on food preparation techniques and kitchen operations for improved efficiency.
- Managed inventory levels, conducted regular stock checks, and minimized waste through effective resource allocation.
- Implemented streamlined kitchen workflows to enhance productivity during peak service times.
- Maintained cleanliness of kitchen equipment and work areas, adhering to health regulations consistently.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
Kitchen Cook
Nuno's Café
03.2022 - 12.2022
- Prepared and assembled menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations to ensure efficient operations.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Operated kitchen equipment safely, including ovens, grills, and mixers, following operational protocols.
- Collaborated with team members to execute timely meal service during peak hours.
- Cleaned and sanitized work areas, utensils and equipment.
Director of International Sales
Ancor Cosmetics
04.2005 - 01.2014
- Led international sales team to expand market reach and optimize global distribution channels.
- Developed strategic partnerships to enhance brand visibility in diverse international markets.
- Implemented innovative sales strategies to increase revenue and improve customer acquisition rates.
- Analyzed market trends to identify new business opportunities and drive competitive advantage.
- Trained sales representatives on effective negotiation techniques and product knowledge enhancement.
- Collaborated with cross-functional teams to align sales objectives with organizational goals.
- Traveled from [Location] to [Location] to reach customers in international markets.
- Developed relationships with clients and potential clients to improve business growth.
Education
Industrial Engineering
Universidad De Oriente
Barcelona Edo VZ06-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Client relations
- Scheduling
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Falcon Airport Transportation
03.2025 - Current
Kitchen Lead
La Fuente Restaurant
01.2023 - 02.2025
Kitchen Cook
Nuno's Café
03.2022 - 12.2022
Director of International Sales
Ancor Cosmetics
04.2005 - 01.2014
Industrial Engineering
Universidad De Oriente
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