Breion James
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Lead Team Member
FedEx
08.2023 - Current
- Championed employee engagement efforts, resulting in higher retention rates and improved morale throughout the organization.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Retail Sales Associate
T-Mobile
04.2020 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Consultant
Sprint
01.2019 - 04.2020
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Cosmetology
Ogle School of Hair Skin Nails
Houston, TXHigh School Diploma -
H. L. Bourgeois High School
Gray, LA05.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
- People Management
- Goal Setting
- Quality Improvement
- Call Center Operations
- Dependable and Responsible
- Critical Thinking
- Troubleshooting skills
- Team Communication and Collaboration
- Relationship Building
Timeline
Lead Team Member
FedEx
08.2023 - Current
Retail Sales Associate
T-Mobile
04.2020 - 08.2023
Retail Sales Consultant
Sprint
01.2019 - 04.2020
Cosmetology
Ogle School of Hair Skin Nails
High School Diploma -
H. L. Bourgeois High School
Similar Profiles
Darrin LapthornDarrin Lapthorn
Package Handler at FedExPackage Handler at FedEx
Samantha GourleySamantha Gourley
Package Handler Trainer at FedExPackage Handler Trainer at FedEx
Logan CroughnLogan Croughn
Package Handler at FedExPackage Handler at FedEx
Hailey NelsonHailey Nelson
Packages Handler at FedExPackages Handler at FedEx
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District