Breionsha Ladson
Jersey City
Summary
Criminal Justice and Homeland Security student seeking an internship to gain hands-on experience in public safety, law enforcement operations, and security practices. Strong academic background with developing skills in research, critical analysis, and professional communication. Highly motivated, dependable, and committed to ethical standards and community safety.
Overview
8
8
years of professional experience
Work History
Office Admin / Aftercare Aide
Hola Programs
Hoboken, NJ
09.2020 - Current
- Provided front-office support, managed communication, and organized activities.
- Assisted children with homework and behavior management in aftercare program.
- Maintained clear communication with parents and staff.
Front end Manager
Acme
Hoboken, NJ
10.2017 - 01.2019
- Processed payments, answered customer inquiries, and maintained the checkout area.
- Ensured customer satisfaction and supported store organization.
Barista
Dunkin’ Donuts
Hoboken, NJ
06.2018 - 08.2018
- Delivered quick, accurate service; maintained cleanliness and food safety.
- Upsold products and handled peak-hour customer flow.
Education
A.S. - Criminal Justice, Homeland Security
Hudson County Community College
Jersey City, NJ05-2026
High School Diploma - undefined
Hoboken High School
Hoboken, NJ01.2018
Skills
- Customer Service Excellence: Handles customer inquiries with empathy and professionalism, ensuring high satisfaction
- Remote Communication: Experienced with phone, email, and chat support, maintaining a clear and friendly tone
- CRM & Tech Proficiency: Familiar with Zendesk, Freshdesk, Google Workspace, Microsoft Teams, and Zoom
- Time Management: Self-directed and dependable in remote work environments, meeting deadlines without supervision
- Typing & Data Entry: Accurate data entry with fast typing speed (60 WPM)
- Conflict Resolution: De-escalates situations calmly and professionally, turning challenges into positive outcomes
Timeline
Office Admin / Aftercare Aide
Hola Programs
09.2020 - Current
Barista
Dunkin’ Donuts
06.2018 - 08.2018
Front end Manager
Acme
10.2017 - 01.2019
High School Diploma - undefined
Hoboken High School
A.S. - Criminal Justice, Homeland Security
Hudson County Community College
Tech & Tools
- Zendesk
- Google Workspace
- Microsoft Teams
- Zoom
- Live Chat Systems