Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brejaun Oneal

Houston,Texas

Summary

Highly motivated customer service professional with a proven track record of consistently increasing customer satisfaction and loyalty through exceptional service. Possesses extensive knowledge of customer service principles and best practices, enabling effective addressing of diverse customer needs and exceeding expectations. Compassionate Support Worker well-versed in various job proficiencies and equipped with necessary coping skills for social situations. Several years of experience, eager to bring expertise to a new role and continue making a positive impact.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Target
07.2022 - Current


  • Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Environmental Services Housekeeper

Memorial Hermann Hospital
08.2023 - 10.2023
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Emptied trash receptacles and disposed of waste materials properly.
  • Responded promptly to requests for housekeeping services from staff or visitors.

Tour Guide

Bryn Mawr college
05.2021 - 05.2022
  • Coordinated logistics, activities, and travel arrangements for tour groups.
  • Acted as ambassador providing answers to visitor inquiries and concerns using training.
  • Organized and facilitated diverse tour groups with exceptional leadership.

Cashier

Brewingz
03.2018 - 08.2021
  • Provided efficient and courteous service to customers
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Enforced store safety and cleanliness standards, reducing hazards
  • Assisted with training and mentoring new team members
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Trainer

Bayou City Activity Center
05.2020 - 07.2021
  • Communicated patient condition changes to supervising therapist promptly.
  • Maintained patient safety through vigilant observation.
  • Facilitated patient engagement by offering diverse reading options throughout prolonged hospital admissions.
  • Helped disoriented patients stay relaxed through thoughtful engagement.

Education

Some College (No Degree) -

Bryn Mawr College
Bryn Mawr, PA

Skills

  • Exceptional Communicator
  • Strategic Issue Resolution
  • Cross-Functional Team Collaboration
  • Customer support

Timeline

Environmental Services Housekeeper

Memorial Hermann Hospital
08.2023 - 10.2023

Customer Service Associate

Target
07.2022 - Current

Tour Guide

Bryn Mawr college
05.2021 - 05.2022

Trainer

Bayou City Activity Center
05.2020 - 07.2021

Cashier

Brewingz
03.2018 - 08.2021

Some College (No Degree) -

Bryn Mawr College
Brejaun Oneal