Breland Love
Houston
Summary
Dedicated customer service and healthcare support professional with experience in enrollment coordination, roadside assistance, and high-volume call center environments. Proven ability to resolve complex issues under pressure, communicate with empathy, and maintain accurate records while supporting diverse populations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Data entry Healthcare Specialists
TEKsystems
08.2025 - Current
- Accurately enter, update, and maintain medical records and service-related health information for disabled veterans.
- Process documentation related to disability claims, appointments, treatments, and benefits.
- Collaborate with healthcare providers, case managers, and VA representatives to resolve incomplete or missing data.
Customer Service Representative
Atrium Staffing LLC
06.2024 - 08.2025
- Provide support to an average of 150-200 customers per day via phone, email, and chat.
- Resolve billing and service inquiries, achieving a 97% customer satisfaction rate.
- Document interactions in CRM system and collaborate with team members to meet call time and resolution goals.
Roadside Assistance Agent
Foundever
02.2022 - 06.2024
- Responded to high-volume incoming calls from stranded motorists, providing calm and efficient assistance in stressful situations.
- Coordinated towing, locksmith, battery replacement, and fuel delivery services while keeping customers updated throughout the process.
- Maintained knowledge of coverage policies and roadside procedures to effectively explain options to members.
Enrollment Coordinator
TTEC
01.2019 - 02.2022
- Assisted new members/students/patients with the enrollment process, ensuring accurate completion of applications and documentation.
- Provided detailed information about programs, benefits, and eligibility requirements in a clear and supportive manner.
- Entered and maintained enrollment data in internal systems with a focus on accuracy and compliance with organizational policies.
Education
Bachelor of Science - Biology
Alabama A&M University
Normal, AL 08.2017 - 04.2021
High School Diploma -
Vigor High School
Mobile, AL 08.2014 - 05/2017
Skills
- Customer Support & Conflict Resolution
- Active Listening & Communication
- High-pressure problem-solving & multitasking
- Clear and empathetic communication
- Dispatch coordination & time-sensitive decision making
- Data Entry & Records Management
- Eligibility Verification
- HIPAA / FERPA Compliance (if healthcare/education)
Timeline
Data entry Healthcare Specialists
TEKsystems
08.2025 - Current
Customer Service Representative
Atrium Staffing LLC
06.2024 - 08.2025
Roadside Assistance Agent
Foundever
02.2022 - 06.2024
Enrollment Coordinator
TTEC
01.2019 - 02.2022
Bachelor of Science - Biology
Alabama A&M University
08.2017 - 04.2021
High School Diploma -
Vigor High School
08.2014 - 05/2017