Brena Walsh
Boston,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Pope John Paul II Academy
Boston
09.2022 - 02.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Remote Call Center Representative
Boston Medical
Boston, MA
12.2020 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Technician
Mount Auburn Hospital
04.2017 - 03.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
Patient Care Coordinator
Massachusetts General Hospital(MGH)
Boston, MA
02.2016 - 07.2016
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Coordinated transportation to get patients to and from medical appointments.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Unit Coordinator
Brigham and Women's Hospital (BWH)
01.2016 - 02.2016
- This is where I did my externship after my course at "Partners in careers and workforce development.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
Education
Certificate in Healthcare Administration -
Partners in career and workforce development
Boston, MA12.2016
Ged -
Hiset
Boston, MA03.2014
Certificate in Medical Assisting -
Everest Institute-Brighton
Brighton, MA12.2012
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Customer communications
Timeline
Paraprofessional
Pope John Paul II Academy
09.2022 - 02.2024
Remote Call Center Representative
Boston Medical
12.2020 - 01.2022
Medical Technician
Mount Auburn Hospital
04.2017 - 03.2020
Patient Care Coordinator
Massachusetts General Hospital(MGH)
02.2016 - 07.2016
Unit Coordinator
Brigham and Women's Hospital (BWH)
01.2016 - 02.2016
Certificate in Healthcare Administration -
Partners in career and workforce development
Ged -
Hiset
Certificate in Medical Assisting -
Everest Institute-Brighton