Kiersten Hughes
Minot,ND
Summary
Dependable and adaptable professional with experience as a paraprofessional, trucking dispatcher, and retail associate. I bring strong communication, data entry, and customer service skills, and I’m comfortable handling multiple tasks in fast-paced environments. Known for staying organized, solving problems, and providing reliable support to both customers and team members.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Minot Public Schools
Minot, ND
11.2024 - Current
- Supported students with Autism Spectrum Disorder (ASD) in academic, behavioral, and social development through individualized instructional strategies.
- Managing student everyday schedule.
- Provided one-on-one and small-group instruction to reinforce learning objectives and foster independent skill use.
- Collected and documented data on student progress toward IEP goals for review and evaluation by the educational team.
- Maintained a calm, structured, and supportive classroom environment that promotes communication, safety, and emotional regulation.
- Supported students during classroom activities, ensuring their engagement and participation
- Monitored student progress and documented observations for reporting purposes
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Dispatcher
Auto Driveaway
Elkhart, IN
08.2020 - 10.2021
- Order entry of new unit shipments
- Prioritized and dispatched outbound freight
- Closely monitored drivers daily location and availability. Maintained updated and detailed records of calls in physical and electronic database
- Booking rental cars for drivers to get back from delivery location
- Load drivers comdata pay card for the advance and settlement
- Directed dispatching, routing, and tracking of 100+ fleet vehicles.
Dispatch Coordinator
Mapletree Transportation Inc
Middlebury, IN
02.2017 - 06.2020
- Order entry of new unit shipments
- Prioritized and dispatched outbound freight
- Daily check calls on fleet of over 100 contractors
- Closely monitored drivers daily location and availability. Maintained updated and detailed records of calls in physical and electronic database
- Prepared and processed Canadian E-manifest and Ace Manifest for border crossing shipments
- Responsible for overseeing the demands of transportation for the major RV shows. Including scheduling contractors, monitoring shipments, emergency repower, receiving units, inventories and reporting
- Trained new employees in various procedures
- Cross training as a floater to cover other division shortages
- Payroll processing and contractor settlement
- AR/AP invoicing and payment processing
- Receptionist
- Inventory control and reporting
- Recruiting and application processing
Cashier
Martins Supermarket
Elkhart, IN
06.2016 - 02.2017
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with 100 % accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Associate
Rue21
Elkhart, IN
06.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Jimtown High School
Elkhart, IN06-2017
Skills
- Effective communication
- Computer skills
- Data entry
- Time management
- Problem-solving
- Customer service
- Decision-making
- Active listening
- Customer assistance
- Software familiarity
- Logistics management
- Problem-solving skills
Timeline
Paraprofessional
Minot Public Schools
11.2024 - Current
Dispatcher
Auto Driveaway
08.2020 - 10.2021
Dispatch Coordinator
Mapletree Transportation Inc
02.2017 - 06.2020
Cashier
Martins Supermarket
06.2016 - 02.2017
Sales Associate
Rue21
06.2015 - 06.2016
High School Diploma -
Jimtown High School