Brenanna Carroll
Dallas,TX
Summary
Adept at navigating complex insurance landscapes, I excelled at Allstate Insurance by leveraging investigation techniques and advanced communication skills to reduce fraudulent claims and enhance client trust. My proficiency in claims processing and unwavering professionalism significantly contributed to minimizing financial risks and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Inside Claims Adjuster
Allstate Insurance
03.2024 - 12.2024
- Ensured accurate record-keeping with detailed notes on all communications between involved parties during a claim''s lifecycle.
- Identified fraudulent activities through careful review of documents, interviews, and investigation techniques that safeguarded company assets from unwarranted payouts.
- Evaluated and adjusted property damage estimates to ensure accurate claim payouts.
- Built strong relationships with clients through timely communication and empathetic problem resolution.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
Customer Service Representative
Advanced Call Center Technologies LLC
08.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Claim Representative
United Healthcare Group
01.2021 - 08.2023
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Collaborated with adjusters and appraisers for accurate damage assessments, resulting in fair compensation payouts.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
Education
Business Administration And Management
Cedar Valley
Dallas, TXSkills
- Professionalism and integrity
- Insurance policy sales
- Investigation techniques
- Industry regulations
- Claims processing
- Advanced oral and written communication skills
- Customer support
Timeline
Inside Claims Adjuster
Allstate Insurance
03.2024 - 12.2024
Customer Service Representative
Advanced Call Center Technologies LLC
08.2023 - 02.2024
Claim Representative
United Healthcare Group
01.2021 - 08.2023
Business Administration And Management
Cedar Valley