Ivanna Chamblin
Calera,AL
Summary
Highly skilled Adjuster with a background in Business Administration. Proficient in claims assessment, negotiation, documentation management, and insurance regulations. Seeking a challenging position as an Account Manager to utilize my expertise in building client relationships and driving sales growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Claims Adjuster
Trexis Insurance
10.2023 - Current
- Assisted in training new hires on company software platforms, policies, and procedures related to inside claims adjusting.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in technology.
- Achieved timely closures of assigned cases by setting realistic expectations for clients regarding the claims process duration.
- Ensured accurate record-keeping with detailed notes on all communications between involved parties during a claim''s lifecycle.
- Evaluated and adjusted property damage estimates to ensure accurate claim payouts.
- Negotiated fair settlements with policyholders and vendors, ensuring positive customer experiences.
- Maintained a high level of claim processing accuracy by staying updated on company policies and state regulations, resulting in a reduced number of errors.
- Increased customer satisfaction ratings by providing prompt responses to inquiries regarding claim statuses.
PIP Adjuster
Kemper Insurance
01.2022 - 09.2023
- Investigated and evaluated insurance claims to determine coverage, liability, and potential fraud, utilizing advanced analytical skills and tools
- Negotiated and settled complex auto insurance claims, ensuring fair and accurate settlements in compliance with company policies and industry regulations
- Collaborated with a team of professionals, including insurance agents, policyholders, and contractors, to effectively manage claims and provide exceptional customer service
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
Executive Coordinator
2020 Accounting Solutions
01.2021 - 12.2021
- Coordinated and implemented financial reporting processes, resulting in increased efficiency and accuracy of financial statements
- Orchestrated seamless coordination and execution of executive meetings, including scheduling, agenda
- Monitored and analyzed key financial metrics, identifying cost-saving opportunities and generating monthly financial reports for executive review
- Developed and maintained strong relationships with clients, providing exceptional customer service and resolving any accounting-related issues in a timely manner
Customer Experience Manager
Landing
01.2020 - 12.2021
- Built member relationships by responding to inquiries, identifying and assessing members' needs, resolving problems, and following up with potential and existing members
- Coordinated move-ins and move-outs
- Provided properties information to guide members throughout their experience
Liability Adjuster
Allstate Insurance
01.2016 - 12.2020
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether authorized payments
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
- Corresponded with claimants, witnesses, police and physicians to determine claim settlement, denial, or review status
- Reviewed police reports, medical treatment records, medical bills or physical property damage to determine extent of liability
Education
BS - Business Administration and Management
University of Montevallo
Skills
- Time Management
- Negotiation
- Problem Solving
- Relationship Building
- Adaptability
Certification
Property and casualty license-TX
Timeline
Inside Claims Adjuster
Trexis Insurance
10.2023 - Current
PIP Adjuster
Kemper Insurance
01.2022 - 09.2023
Executive Coordinator
2020 Accounting Solutions
01.2021 - 12.2021
Customer Experience Manager
Landing
01.2020 - 12.2021
Liability Adjuster
Allstate Insurance
01.2016 - 12.2020
BS - Business Administration and Management
University of Montevallo
Property and casualty license-TX
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