Kendra Wilcoxen

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at time of loss
• Pre-fill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for evaluation / ACV
• Spoke with insured to review ACV of their vehicle
• Assisted Insured in process of retrieving copy of their title if lost in flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Pre-fill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.
• Inspected vehicles to evaluate necessary repairs and determine extent of damage.
• Documented damage with photographs and detailed written descriptions.

Regular Business or Cat

Regular Business, Everyday Collision

• Responsible for contacting Insured within 24
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Write estimate, find the most cost-effective parts
• Verify the vehicle need to be moved to repair facility or Copart
• Email estimates to Insured, Claimant and/ Shop
• Pre-fill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Issued checks to insured via financials in NextGen for Personal Property
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Contact Co-Part to record lot location information
• Close both rental and financials.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.

• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Close both rental and financials.
• Responsible for contacting Insured within 24 for large event call out

• Received Allstate Auto field assignments to scope hail damaged vehicles
• Contacted insured day before to schedule appointment to inspect vehicle
• Meet insured and scoped vehicle for hail damage
• Write estimate using CCC one
• Option and Condition vehicle if total loss
• Issued Check for Damages due to hail
• Explained Total Loss procedures if vehicle was deemed a total
• Updated claim in ERL
• Performed Desk Waiver Review Claims (Different States) Made adjustments to prior estimates
• Upon approval Contact Body Shops Or Dealer to issue payment for repairs
• Supplement Team – Upon receiving claim reviewed what the shops or dealer added for supplement and negotiated hours or repair times or missing parts that needed to be added to the estimate
• Auto, Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Issued checks to insured via financials in NextGen for Personal Property
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Contact Co-Part to record lot location information
• Close both rental and financials.

• Received Allstate Auto field hail assignments via ERL
• Acknowledge and download claims in ERL
• If received assignment for RV or Camper trailer notify TA if assistance was needed
• Call insureds within 24 hours to set up inspection times with 2-hour windows
• Upon arrival of inspection verify VIN, year, make, and model to see if they match policy
• Explain to insured process of inspection
• Clean vehicle with California duster if snow present wipe off all snow with soft silicone squeegeeand dry vehicle with new or clean microfiber towels
• Determine overall size of hail that impacted vehicle
• Scope vehicle for all hail damage and record info on scope sheet
• Option and Condition vehicle with insured so that no option is missed
• Write estimate, double check to make sure nothing was missed
• If damaged below threshold, then issue check to insured for damages
• If vehicle was economically unrepairable, then proceed with total loss
• Inform insured that vehicle is a total loss and give them the necessary pamphlets andpaperwork
• And that an inside adjuster would make contact with them in 24-48 hours
• Update claim with Dairy entry and update ERL.

• Responsible for contacting Insured within 24 for large event call out
• Verify vehicle year, make, model, and VIN
• Verify and review policy for coverage details and endorsements
• Verify location of vehicle at the time of loss
• Prefill and print out POA and Odometer forms, Pack into FedEx envelops and ship out via mail room
• So that way insured has them filled out and sent back before closing of claim
• Schedule rapid tow pick-up via Co-Part
• Set Up Rental with insured over the phone in ARMS system
• If no rentals available cash out rental in ARMS and send payment to the insured via system generated check, Fast Mobile E-Pay, or Quick Card Pay
• Set up insured with quick card pay via Next-Gen
• Responsible for determining flood level with insured
• If insured unsure of flood level
• Schedule Inspection with outside adjuster to inspect and take photos of loss vehicle for determination of total loss, then update claim in NextGen
• Compensated Insured for damaged car seats and personal belongings if loss was covered by policy
• Used word document to create a FC147 spread sheet, then record personal losses with system templates in NextGen
• Issued checks to insured via financials in NextGen for Personal Property
• Used programs such as CCC one to option and condition vehicle prior to loss
• Used CCC one to record info on insureds vehicle to send off for an evaluation / ACV
• Spoke with insured to review the ACV of their vehicle
• Assisted Insured in the process of retrieving a copy of their title if lost in the flood
• Settle claim with insured, If within Authority issue payment via financials
• Update entire claim process in NextGen Dairy
• Contact Co-Part to record lot location information
• Close both rental and financials.

• Verified sales orders before loading and unloading merchandise
• Verified loads against shipping papers
• Established long-term customer relationships through prompt and courteous service
• Obtained signatures needed to complete and process all paperwork in a timely manner
• Loaded and unloaded merchandise at stores and vendor locations
• Pulled customer tickets to fulfill orders
• Obtained signatures on all invoices and credits
• Notified branch management of any vehicle safety concerns and issues
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
• Handled merchandise in accordance with product handling standards
• Selected the most efficient routes in compliance with delivery instructions and fuel policy
• Answered customer questions regarding shipments
• Operated motor vehicles in a safe and efficient manner.

• Sought opportunities to up-sell and add-on additional merchandise
• Created strategic plans to improve market share, grow customer numbers and increase revenue
• Consulted with customers on the latest styles and trends
• Maintained friendly and professional customer interactions
• Received and processed cash and credit payments for in-store purchases
• Educated customers on product and service offerings
• Answered customers' questions and addressed problems and complaints in person and via phone
• Kept an eye on building premises for loss prevention and security purposes
• Kept current on market and product trends to effectively answer customer questions
• Built and maintained effective relationships with peers and upper management
• Shared product knowledge with customers while making personal recommendations
• Communicated information to customers about product quality, value and style
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Helped customers select products that best fit their personal needs
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
• Kept the showroom clean and maintained neat, orderly product displays
• Worked as a team member to provide the highest level of service to customers
• Informed customers about all product lines and services offered by the company
• Performed assigned projects and completed checklists in an efficient and accurate manner.