Brenda Brady Porter

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Sought ways to improve processes and services provided.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Work closely with providers and management coordinating schedules for time off and hospital call schedule.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Organized and maintain patient chart filing system for New Patient referrals and Preop Clearance requests from outside facilities.
• Registered and verified patient records before triage with most up-to-date information.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Offer assistance to team members of the Central Scheduling Unit and Central Scheduling with scheduling of appointments and testing for the patients.
• Offer assistance to Cardiac Testing Department located within our office facility.
• Delivered exceptional customer service to patients transferring care with the formation of a new medical practice within the organization. Assisted patients with obtaining their medical records, scheduling appointments, registering and verifying insurance information.
• Team member of the Committee involved with the move of the medical practice and hospital cardiac testing department from Building B to Building A.

Scheduled appointments for patients which may include follow up appointments and or/cardiac testing either done in the office or at the hospital. Scheduled surgeries and procedures in conjunction with PRH Cath Lab or PRH Scheduling Department. Confirmed patient information, collected co-pays and verified insurance. Alert Billing Specialist when precerts were required for procedures or cardiac testing.

Prepared charts and retrieved records needed for patients visits. Retrieved physicians correspondence from dictation service and made edits when necessary. Retrieved outside records from another physician or hospital. Process Medical Records Request for individual or outside request. Scanned incoming documentation. Kept record data base of charts sent to storage facility. Kept Medical Records Department organized. Demonstrated knowledge of HIPAA Privacy and Security by appropriately handling patient information.

Worked for a magazine distributor covering the eastern part of New Hampshire and northeastern Massachusetts. Tasks included working in the office and sometimes the warehouse. Processing invoices, returns, visiting accounts and checking on store displays. Responsible for the merchandisers out in the field, verifying hour worked and checking product and displays in their assigned stores. Submitted merchandisers paperwork to main office for processing.

Affectively cared for several children, ages birth to 10 years.

Started with the organization as a Teller, was promoted to Assistant Branch Manager 4 years later. Established new customer accounts including saving, checking accounts, line of credit and loans. Educated customers on the variety of loan products and available credit options. Supplied tellers with coins and currency as needed. Assisted on the teller line when necessary, making deposits, withdrawals and payments for customers. Managed opening and closing of the branch.