Veteran Operations Supervisor with top-notch planning, decision-making and project management abilities. Industrious and reliable leader offering 30 years experience evaluating, managing and improving operations in Miami-Dade County.
Overview
31
31
years of professional experience
Work History
Code Compliance Field Operations Supervisor
Miami-Dade County
02.2015 - 03.2023
Enhanced team productivity by implementing efficient work procedures and optimizing daily inspection routes.
Managed field operations for successful project completion, ensuring timely delivery and client satisfaction. Which was recognized by the National Association of Code Enforcement.
Developed training materials and facilitated onboarding processes for new hires, improving overall team performance. Created and implemented Standard Operating Procedures (SOP's).
Supervised teams of Inspectors, maintaining high-quality work standards and promoting safe practices in the field.
Worked closely with Miami-Dade Commissioners to enhance the quality of life for communities by initiating or changing laws.
Represented the Building & Regulation Department at Special Master and Appeal Hearings.
Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
Negotiated contracts with vendors for equipment procurement, achieving cost savings without sacrificing quality or service levels.
Streamlined communication between departments, fostering collaboration and efficient problemsolving.
Code Compliance Officer Lead
Miami-Dade County Building & Regulations Departmen
01.2005 - 02.2015
Conducted thorough investigations into reported violations, documenting findings and recommending corrective actions as needed.
Assisted upper management with staff training and guildance.
Reduced violation occurrences by implementing effective monitoring systems and promptly addressing non-compliance issues within the community.
Enhanced compliance awareness by conducting regular training sessions for employees on relevant regulations and policies.
Collaborated with cross-functional teams to ensure consistent adherence to codes and regulations across all departments.
Assisted in the preparation of regulatory reports, ensuring timely submission and accurate representation of company data.
Reviewed construction plans and zoning plats for adherence to local codes, maintaining a high level of quality assurance.
Resolved conflicts between parties involved in code compliance disputes through effective mediation techniques, ultimately promoting fair resolutions.
Streamlined internal processes by identifying areas for improvement and recommending procedural updates to management.
Maintained up-to-date knowledge of industry standards, regulatory requirements, and best practices through ongoing research and professional development.
Served as a subject matter expert on code compliance matters during internal audits, providing valuable insights to improve overall audit outcomes.
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Code Compliance Officer
Miami-Dade Building & Regulations Departmen
01.1998 - 02.2005
Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
Maintained up-to-date knowledge of industry standards, regulatory requirements, and best practices through ongoing research and professional development.
Developed risk assessment models to identify potential compliance risks.
Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Warned violators of infractions and issued citations.
Assisted in the preparation of regulatory reports, ensuring timely submission and accurate representation of company data.
Provided hands-on assistance during site inspections, ensuring all aspects of construction aligned with established standards and codes.
Resolved conflicts between parties involved in code compliance disputes through effective mediation techniques, ultimately promoting fair resolutions.
Prepared evidence in support of legal actions taken.
Maintained composure in stressful situations, confrontations, interviews and records searches.
Code Compliance Clerk/Supervisor
Miami-Dade County Building & Regulations Departmen
03.1992 - 01.1998
Increased efficiency by streamlining filing systems and organizing important documents.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Collaborated with team members to complete tasks efficiently and meet deadlines.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Monitored office supplies and made arrangements for restocking of low-stock items.
Provided meeting support by taking minutes and dictations.
Input data into spreadsheets and databases.
Prepared hearing rooms and case documents for Special Master Hearings
Education
Training Certificate - First Responder & Emergency Management
Florida Emergency Management Agency, FEMA
Miami, Florida
10.2017
Training Certificate - Certified Manager Training
Miami Dade College
Miami, FL
11.2016
Insurance License - Life, Health & Annuities
Primerica Insurance Company, Inc
Miami, Florida
09.2014
Associate of Arts - Public Administration And Services
Miami Dade College
Miami, FL
03.2014
License - Accredited Claims Adjuster (ACA)
Miami Dade College
Miami, FL
06.2006
License - Mortgage Broker
Gold Coast Professional School, Inc.
Miami, Florida
02.2005
License - Florida Association of Code Enforcement (FACE)
University of Central Florida
Central Florida
10.2003
Training Certificate - Supervisor Certification Program
Miami Dade College
Miami, FL
05.1997
Skills
Customer Relationship Development
Project Leadership
Logistics Management
Training and Coaching
Operations & Strategic Planning Management
Workflow Planning
Administrative Oversight
Timeline
Code Compliance Field Operations Supervisor
Miami-Dade County
02.2015 - 03.2023
Code Compliance Officer Lead
Miami-Dade County Building & Regulations Departmen
01.2005 - 02.2015
Code Compliance Officer
Miami-Dade Building & Regulations Departmen
01.1998 - 02.2005
Code Compliance Clerk/Supervisor
Miami-Dade County Building & Regulations Departmen
03.1992 - 01.1998
Training Certificate - First Responder & Emergency Management
Florida Emergency Management Agency, FEMA
Training Certificate - Certified Manager Training
Miami Dade College
Insurance License - Life, Health & Annuities
Primerica Insurance Company, Inc
Associate of Arts - Public Administration And Services
Miami Dade College
License - Accredited Claims Adjuster (ACA)
Miami Dade College
License - Mortgage Broker
Gold Coast Professional School, Inc.
License - Florida Association of Code Enforcement (FACE)
University of Central Florida
Training Certificate - Supervisor Certification Program
ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)
Lead Guest Support Specialist / Security Officer at Miami Dade County PROS - Zoo MiamiLead Guest Support Specialist / Security Officer at Miami Dade County PROS - Zoo Miami