Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Aaron-Rivera

St. Augustine,Florida

Summary

Veteran Operations Supervisor with top-notch planning, decision-making and project management abilities. Industrious and reliable leader offering 30 years experience evaluating, managing and improving operations in Miami-Dade County.

Overview

31
31
years of professional experience

Work History

Code Compliance Field Operations Supervisor

Miami-Dade County
02.2015 - 03.2023
  • Enhanced team productivity by implementing efficient work procedures and optimizing daily inspection routes.
  • Managed field operations for successful project completion, ensuring timely delivery and client satisfaction. Which was recognized by the National Association of Code Enforcement.
  • Developed training materials and facilitated onboarding processes for new hires, improving overall team performance. Created and implemented Standard Operating Procedures (SOP's).
  • Supervised teams of Inspectors, maintaining high-quality work standards and promoting safe practices in the field.
  • Worked closely with Miami-Dade Commissioners to enhance the quality of life for communities by initiating or changing laws.
  • Represented the Building & Regulation Department at Special Master and Appeal Hearings.
  • Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
  • Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
  • Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
  • Negotiated contracts with vendors for equipment procurement, achieving cost savings without sacrificing quality or service levels.
  • Streamlined communication between departments, fostering collaboration and efficient problemsolving.

Code Compliance Officer Lead

Miami-Dade County Building & Regulations Departmen
01.2005 - 02.2015
  • Conducted thorough investigations into reported violations, documenting findings and recommending corrective actions as needed.
  • Assisted upper management with staff training and guildance.
  • Reduced violation occurrences by implementing effective monitoring systems and promptly addressing non-compliance issues within the community.
  • Enhanced compliance awareness by conducting regular training sessions for employees on relevant regulations and policies.
  • Collaborated with cross-functional teams to ensure consistent adherence to codes and regulations across all departments.
  • Assisted in the preparation of regulatory reports, ensuring timely submission and accurate representation of company data.
  • Reviewed construction plans and zoning plats for adherence to local codes, maintaining a high level of quality assurance.
  • Resolved conflicts between parties involved in code compliance disputes through effective mediation techniques, ultimately promoting fair resolutions.
  • Streamlined internal processes by identifying areas for improvement and recommending procedural updates to management.
  • Maintained up-to-date knowledge of industry standards, regulatory requirements, and best practices through ongoing research and professional development.
  • Served as a subject matter expert on code compliance matters during internal audits, providing valuable insights to improve overall audit outcomes.

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Code Compliance Officer

Miami-Dade Building & Regulations Departmen
01.1998 - 02.2005
  • Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
  • Maintained up-to-date knowledge of industry standards, regulatory requirements, and best practices through ongoing research and professional development.
  • Developed risk assessment models to identify potential compliance risks.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Warned violators of infractions and issued citations.
  • Assisted in the preparation of regulatory reports, ensuring timely submission and accurate representation of company data.
  • Provided hands-on assistance during site inspections, ensuring all aspects of construction aligned with established standards and codes.
  • Resolved conflicts between parties involved in code compliance disputes through effective mediation techniques, ultimately promoting fair resolutions.
  • Prepared evidence in support of legal actions taken.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.

Code Compliance Clerk/Supervisor

Miami-Dade County Building & Regulations Departmen
03.1992 - 01.1998
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Provided meeting support by taking minutes and dictations.
  • Input data into spreadsheets and databases.
  • Prepared hearing rooms and case documents for Special Master Hearings

Education

Training Certificate - First Responder & Emergency Management

Florida Emergency Management Agency, FEMA
Miami, Florida
10.2017

Training Certificate - Certified Manager Training

Miami Dade College
Miami, FL
11.2016

Insurance License - Life, Health & Annuities

Primerica Insurance Company, Inc
Miami, Florida
09.2014

Associate of Arts - Public Administration And Services

Miami Dade College
Miami, FL
03.2014

License - Accredited Claims Adjuster (ACA)

Miami Dade College
Miami, FL
06.2006

License - Mortgage Broker

Gold Coast Professional School, Inc.
Miami, Florida
02.2005

License - Florida Association of Code Enforcement (FACE)

University of Central Florida
Central Florida
10.2003

Training Certificate - Supervisor Certification Program

Miami Dade College
Miami, FL
05.1997

Skills

  • Customer Relationship Development
  • Project Leadership
  • Logistics Management
  • Training and Coaching
  • Operations & Strategic Planning Management
  • Workflow Planning
  • Administrative Oversight

Timeline

Code Compliance Field Operations Supervisor

Miami-Dade County
02.2015 - 03.2023

Code Compliance Officer Lead

Miami-Dade County Building & Regulations Departmen
01.2005 - 02.2015

Code Compliance Officer

Miami-Dade Building & Regulations Departmen
01.1998 - 02.2005

Code Compliance Clerk/Supervisor

Miami-Dade County Building & Regulations Departmen
03.1992 - 01.1998

Training Certificate - First Responder & Emergency Management

Florida Emergency Management Agency, FEMA

Training Certificate - Certified Manager Training

Miami Dade College

Insurance License - Life, Health & Annuities

Primerica Insurance Company, Inc

Associate of Arts - Public Administration And Services

Miami Dade College

License - Accredited Claims Adjuster (ACA)

Miami Dade College

License - Mortgage Broker

Gold Coast Professional School, Inc.

License - Florida Association of Code Enforcement (FACE)

University of Central Florida

Training Certificate - Supervisor Certification Program

Miami Dade College
Brenda Aaron-Rivera