Danielle Richardson
Atlanta
Summary
Dynamic Field Operations Supervisor with a proven track record in logistics management and team building, consistently driving operational excellence. Expertise in team leadership, training, and quality assurance management cultivates high-performing teams. Skilled in assessing operations to identify challenges and implement effective improvement plans. Extensive leadership experience spans diverse industries, including construction and communications, showcasing adaptability and a results-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
Charter Spectrum Communications
McDonough, GA
10.2023 - 02.2026
- Trained technicians on safety, task prioritization and project management techniques.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Established and enforced safety regulations, procedures and standards
- Investigated and reported on accidents, injuries and near-miss incidents.
- Coordinated with cross-functional teams to streamline process improvements and enhance operational efficiency.
- Oversaw daily field operations to ensure efficient service delivery and customer satisfaction.
Field Service Technician
Charter Spectrum Communications
McDonough, GA
09.2021 - 10.2023
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Equipment Operator
Witron Logistics
Forest Park, GA
05.2019 - 09.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Drove vehicles around warehouse loading zone and maintained clean driving record.
- Used forklifts and hand trucks to move materials around work sites and organized according to need.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Climbed crane machinery to remove debris and damaged product to restore machine functionality
- Configured computer coding and programs to restore machines from malfunctioning
Traffic Control Supervisor
AWP Traffic Control
Atlanta, Ga
02.2015 - 03.2019
- Orchestrated the blueprint for highway work zone setup, signs and barrel barricades to encourage safety of customers, employees and traveling public.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Conducted traffic studies to gather data, informing decision-making and traffic management planning.
- Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
- Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Maintained traffic control plans for proper management of traffic during construction and events.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GaAssociate of Science - Criminal Justice
American Public University
Charles Town, WV08-2015
Skills
- Project leadership
- Customer service
- Customer relationship development
- Operations management
- Coaching skills
- Operational efficiency
- Training and mentoring
- Incident reporting
- Vehicle maintenance audits
- Hazardous materials inspection
- Equipment inspections
Accomplishments
2023 Charter Spectrum Tech of The Year Award
2024 Charter Spectrum Leadership Program Certificate
2025 Charter Spectrum FOLD Leadership Certification
2026 EXCEL Leadership Certification
Certification
2025-2027 NSC Forklift Certified
2025-2026 Charter Spectrum Ladder and Aerial Operations Training Certified
Timeline
Field Operations Supervisor
Charter Spectrum Communications
10.2023 - 02.2026
Field Service Technician
Charter Spectrum Communications
09.2021 - 10.2023
Equipment Operator
Witron Logistics
05.2019 - 09.2021
Traffic Control Supervisor
AWP Traffic Control
02.2015 - 03.2019
Associate of Science - Criminal Justice
American Public University
High School Diploma -
Mundy's Mill High School