Brenda Alejandre
Bakersfield
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Authorization Coordinator
24 Hour Home Care
08.2022 - Current
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed authorizations from payer to determine approved or denied items.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Applied effective time management techniques to meet tight deadlines.
- Volunteered for extra projects and commitments on top of existing day to day work responsibilities.
Head Concierge
Citibank (Citi)
06.2019 - 07.2022
- Opened accounts, provided supervisor overrides, and managed the branch while manager was out of office
- Operated as custodian of the vault, ATMs, and teller assist units
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Worked with departments across the company, including legal and back office operations, in developing solutions, and ensuring compliance
- Ensured all documents have been filed for audit purposes
Receptionist
H&R Block
01.2016 - 12.2019
- Filing documents while auditing each one to avoid any issues with IRS
- Calling clients to confirm appointments, and answer any questions about what documents had to be provided
- Scheduling appointments per tax pro and client needs, while ensuring not to overlap
Education
Business Management -
California State University, Northridge
Northridge, California06.2024
Skills
- Customer service/satisfaction
- Team Management
- Communication skills
- Bilingual
- Detail-oriented
- Microsoft excel, PowerPoint & Word
- Process improvement strategies
- Salesforce Proficiency
Awards
- Year to year positive annual reviews at 24 Hour Home Care
- Strong-high rating for audit at CitiBank
- Receptionist of the year award at H&R Block
Timeline
Authorization Coordinator
24 Hour Home Care
08.2022 - Current
Head Concierge
Citibank (Citi)
06.2019 - 07.2022
Receptionist
H&R Block
01.2016 - 12.2019
Business Management -
California State University, Northridge
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