Brenda Alonso
Bellflower,California
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Los Angeles Dodgers
03.2024 - Current
- Improved guest satisfaction through personalized service and efficient check-in/out processes.
- Handled guest inquiries, complaints, and special requests with professionalism, fostering positive experiences and loyalty.
Security Event Staff Member
Contemporary Services Corporation
06.2021 - Current
- Implemented crowd safety measures and collaborated with security personnel for event safety.
- Enhanced security through pre-event inspections and supported organizers in maintaining smooth operations for 1000s of guests.
Sales Generalist
Victoria's Secret
10.2022 - Current
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Collaborated with team members to meet daily shipping targets, ensuring seamless workflow within the department.
Fulfillment Center Associate
Amazon Fulfillment Center
09.2021 - 09.2022
- Completes shipments by processing and loading orders
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Sales Associate
Victoria’s Secret
05.2017 - 09.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Harkins Theater
03.2016 - 05.2017
- Provide fast, friendly, and helpful customer service
- Assist with crowd control and seating of guests in auditoriums
Education
Associate of Arts - Communications
California State University Los Angeles
Los Angeles, California06.2025
Associate of Arts - Communications
East Los Angeles College
Monterey Park, CA06.2022
High School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Strong Interpersonal Communication
- Visual Merchandising
- Customer Satisfaction
- Guest Relations
- Cooperative Attitude
Timeline
Guest Services Associate
Los Angeles Dodgers
03.2024 - Current
Sales Generalist
Victoria's Secret
10.2022 - Current
Fulfillment Center Associate
Amazon Fulfillment Center
09.2021 - 09.2022
Security Event Staff Member
Contemporary Services Corporation
06.2021 - Current
Sales Associate
Victoria’s Secret
05.2017 - 09.2021
Team Member
Harkins Theater
03.2016 - 05.2017
Associate of Arts - Communications
California State University Los Angeles
Associate of Arts - Communications
East Los Angeles College
High School Diploma -
Bell Gardens High School
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