Summary
Overview
Work History
Education
Skills
Timeline

Samantha Kluever

Summary

A recent college undergraduate from the University of Wisconsin - Milwaukee. A strong-headed, persistent student who spent most of her days studying and working hard to achieve Summa Cum Laude, while graduating with two degrees, Psychology and Sociology, as well as obtaining a certificate in Child Adolescent Studies in her 4 years spent at UWM.


Trustworthy and dedicated Guest Service Advocate at Target with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.


Autism Behavior Technician with 1 1/2 years of experience at Autism Intervention Milwaukee (AIM), implementing behavioral plans and designated interventions for clients under the age of 5 who are on the spectrum. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.


Known to be extremely outgoing and able to keep conversations with others. A driven and passionate woman who will take a difficult situation and make it a chance to grow and learn, rather than turning it down. The work that she does, reflects who she is as a person - loyal, hard-working, and diligent.


Overview

8
8
years of professional experience

Work History

Guest Services Associate

Target
06.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Anticipated guests needs, providing them with excellent customer service while upholding brand standards
  • Meticulously operated POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Proactively stayed informed about Target's latest sales offerings and signed multiple guests up for loyalty programs

Behavioral Health Technician

Autism Intervention Milwaukee, LLC
Milwaukee, WI
01.2021 - 08.2022
  • Interact daily with young children who have autism spectrum disorder (ASD), in their own homes or surrounding communities
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • The therapy treatment typically focuses on social skills, daily living skills and communication to prepare them for school.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Prepared and submitted daily behavior reports to management.

After-School Caregiver

St. Paul's Lutheran Church And School
Lake Mills, WI
01.2018 - 05.2018
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Engaged with children individually to encourage physical activity and academic curiosity.

Education

Bachelor of Arts - Psychology And Sociology

University of Wisconsin - Milwaukee, Milwaukee, WI
05.2022
  • 3.84 GPA
  • Commencement Honors
  • Honor Roll - Fall '18 & Spring '19
  • Dean's List - Fall '19, '20, '21 & Spring '20, '21, '22
  • Summa Cum Laude Graduate
  • Alpha Lambda Delta Member
  • Sophomore SpringBoard Leadership Program Member
  • UWM PACK Member

Skills

  • Interpersonal Skills
  • Skilled Multitasker
  • Critical Thinking
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Constructive Feedback
  • Exceptional Communicator
  • Issue and Complaint Resolution

Timeline

Behavioral Health Technician - Autism Intervention Milwaukee, LLC
01.2021 - 08.2022
After-School Caregiver - St. Paul's Lutheran Church And School
01.2018 - 05.2018
Guest Services Associate - Target
06.2016 - Current
University of Wisconsin - Milwaukee - Bachelor of Arts, Psychology And Sociology
Samantha Kluever