Jhisbeli Rios
Atlanta,GA
Summary
Dynamic and dedicated professional with extensive experience at Rick Hendrick Chevrolet Duluth, excelling in customer service and conflict resolution. Proven ability to enhance guest engagement and satisfaction through effective communication and safety compliance, fostering positive relationships and repeat business. Recognized for attention to detail and maintaining high standards in hospitality services.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Rick Hendrick Chevrolet Duluth
08.2023 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Gave information about area attractions and provided directions.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Pantry Line Cook
Papadeaux Seafood Kitchen
10.2022 - 07.2023
- Expedited orders effectively during peak hours, providing excellent service under high-pressure situations.
- Maintained a clean and organized work station, contributing to overall kitchen efficiency.
- Improved plate presentation techniques resulting in increased positive feedback from customers on appearance and taste.
- Communicated effectively with serving staff regarding food allergies or dietary restrictions for prompt order adjustments.
Education
High School Diploma -
UNIDAD EDUCATIVA COLEGIO MARÍA AUXILIADORA
Carabobo, Venezuela 08.2020
Skills
- Customer service
- Guest feedback
- Information provision
- Conflict resolution
- Safety compliance
- Team collaboration
- Wayfinding assistance
- Communication skills
- Time management
- Attention to detail
- Interpersonal skills
- Hospitality services
- Guest engagement and assistance
- Strong empathy
- Patience and composure
- Positive working relationships
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Guest Services Associate
Rick Hendrick Chevrolet Duluth
08.2023 - 03.2025
Pantry Line Cook
Papadeaux Seafood Kitchen
10.2022 - 07.2023
High School Diploma -
UNIDAD EDUCATIVA COLEGIO MARÍA AUXILIADORA
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