Michelle Hamel
Tampa,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Guest Services Associate
Whole Aveda Salon
Oldsmar, FL
05.2022 - 06.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided guests with positive experience and professional impression.
- Welcomed large volume of guests and improved overall customer service.
- Managed guest check-in and check-out procedures, reservations and payments.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
Courier
Self Employed / Metro Courier
Tampa, FL
01.2017 - 04.2022
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
Parts Delivery Specialist
NAPA Auto Parts - Genuine Parts
Tampa, FL
04.2012 - 04.2013
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
Hair Stylist
Super Cuts Salon
Tampa, FL
08.2010 - 03.2011
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Bar Tender
Corner Club
Tampa, FL
01.2006 - 08.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Consulted with managers to organize special events and promotions.
- Fostered excellent customer relations by exceeding customer expectations.
Education
Vocational Certificate - Cosmetology
Erwin Technical College
Tampa, FL05.2013
Skills
- Customer Service
- Delivery Payment Collection
- Client Support
- Customer Inquiries
- Professional Relationships
- Verbal and Written Communication
- Order Accuracy
- Package Delivery and Pick-Up
- Delivering Time-Sensitive Specimens
- Handheld Scanning Devices
- Team Leadership
- Multitasking and Prioritization
Timeline
Guest Services Associate
Whole Aveda Salon
05.2022 - 06.2023
Courier
Self Employed / Metro Courier
01.2017 - 04.2022
Parts Delivery Specialist
NAPA Auto Parts - Genuine Parts
04.2012 - 04.2013
Hair Stylist
Super Cuts Salon
08.2010 - 03.2011
Bar Tender
Corner Club
01.2006 - 08.2010
Vocational Certificate - Cosmetology
Erwin Technical College