Brenda Alvarez
Krakow, Poland
Summary
Detail-oriented administrative professional with experience in customer communication, financial support tasks, and documentation control. Proven ability to maintain accurate records, support payment follow-ups, and collaborate with cross-functional teams to ensure smooth operations. Strong problem-solving skills and a proactive approach to improving processes.
Overview
14
14
years of professional experience
Work History
Spanish Teacher
El Bombo
Krakow, Poland
08.2024 - Current
- Develop engaging lesson plans to introduce understanding of Spanish language and culture.
- Facilitate interactive classroom activities to promote active participation and language practice.
- Maintain strong communication with students and parents
- Organize activities requiring planning, structure, and adaptability
Administrative Assistant to the Director
ACC Guatemala
Guatemala
02.2019 - 07.2024
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Maintained accurate customer and vendor records, ensuring data integrity and completeness
- Supported payment follow-ups and monitored outstanding balances
- Prepared and reviewed reports related to expenses and financial tracking
- Communicated with clients to resolve payment delays and documentation issues
- Collaborated with internal teams to ensure efficient workflow and timely issue resolution
- Ensured compliance with internal procedures and proper documentation standards
Facilities Administrative Assistant
Capgemini
Guatemala
01.2017 - 06.2018
- Coordinated facility maintenance requests, ensuring timely resolution of issues and minimal disruption to operations.
- Assisted in preparing meeting materials, ensuring accuracy and completeness for executive briefings and presentations.
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Office Clerk
Corporation Los Teques
Guatemala City
01.2012 - 12.2016
- Managed daily office operations, ensuring smooth workflow and timely completion of tasks.
- Supported financial processes by processing invoices, customer payment follow-ups and tracking expenses accurately.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Maintained and updated customer and supplier databases
- Communicated with tenants and suppliers regarding payments and issues
Education
Bachelor of Science - Interior Architecture
Edukacja 4U
Poland10-2025
Studies - Business Administration And Management
Universidad Rafael Landívar
Guatemala2010
Bachelor of Science - Architecture
Universidad Rafael Landívar
Guatemala2009
Skills
- Customer account management & communication
- Payment follow-up & collections support
- Data accuracy & record management
- Problem solving
- Stakeholder collaboration
- Process compliance & documentation
- Time management & organization
- Debt negotiation
- Repayment plan structuring
- Goal orientation
Systems and tools
- Microsoft Excel
- Microsoft Office Suite (Word, Outlook, PowerPoint)
- Google Workspace
- Scrum
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Polish
Elementary
Timeline
Spanish Teacher
El Bombo
08.2024 - Current
Administrative Assistant to the Director
ACC Guatemala
02.2019 - 07.2024
Facilities Administrative Assistant
Capgemini
01.2017 - 06.2018
Administrative Office Clerk
Corporation Los Teques
01.2012 - 12.2016
Bachelor of Science - Interior Architecture
Edukacja 4U
Studies - Business Administration And Management
Universidad Rafael Landívar
Bachelor of Science - Architecture
Universidad Rafael Landívar