Brenda Babler
Fort Myers
Summary
Proven achiever in insurance sales, I excelled at Direct Auto Insurance by nurturing client relationships and employing strategic lead generation, boosting business growth significantly. Skilled in policy analysis and customer service, my approach led to surpassing sales targets and enhancing team performance through mentorship. Balancing goal orientation with exceptional interpersonal skills, I consistently deliver tailored insurance solutions and outstanding service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Lines Insurance Sales Agent
Direct Auto Insurance
03.2016 - 02.2025
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
- Implemented effective lead generation strategies, resulting in new business opportunities and a higher closing ratio.
- Mentored junior sales agents, sharing best practices in prospecting, relationship-building, and closing techniques that led to improved team performance overall.
- Evaluated and updated policyholder information regularly, ensuring accurate premiums and avoiding potential coverage gaps.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
Secretary
Cypress Plumbing
04.2012 - 06.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
20-44 Personal Lines Agent, 214 Life & Annuity -
Daytona State College
Daytona Beach, FL10-2016
Skills
- Goal oriented
- Building rapport
- Cold calling
- Customer service
- Licensed insurance agent
- Insurance sales
- Product knowledge
- Policy analysis
- Email marketing
- New business development
- Account management
- Lead prospecting
- Marketing
- Account retention
- Client retention
- Sales quota achievement
- New policy quotations
- Insurance sales strategy
- Policy adjustment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Quotes and sales
- Call center customer service
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Decision-making
- Relationship building
- Insurance policy sales
- Data entry
Certification
- Variable Annuity License — [State] Department of Insurance.
- Property and Casualty License - [State] Department of Insurance.
Timeline
Personal Lines Insurance Sales Agent
Direct Auto Insurance
03.2016 - 02.2025
Secretary
Cypress Plumbing
04.2012 - 06.2015
- Variable Annuity License — [State] Department of Insurance.
- Property and Casualty License - [State] Department of Insurance.
20-44 Personal Lines Agent, 214 Life & Annuity -
Daytona State College
Similar Profiles
Joseph MillsJoseph Mills
Auto Sales Agent at Direct Auto InsuranceAuto Sales Agent at Direct Auto Insurance
Marie DexterMarie Dexter
Non Standard Auto Insurance Agent at Direct Auto Insurance CompanyNon Standard Auto Insurance Agent at Direct Auto Insurance Company
Sierra GardnerSierra Gardner
Insurance Sales Agent at Direct Auto InsuranceInsurance Sales Agent at Direct Auto Insurance