Brenda Baldwin
Lubbock,TX
Summary
Dynamic Operations Manager at University Medical Center with a proven track record in streamlining inventory management and enhancing operational compliance. Skilled in data analysis and team scheduling, I successfully elevated employee satisfaction scores to the mid-90s while implementing effective training programs and optimizing workflows for improved patient care.
Overview
12
12
years of professional experience
Work History
Operations Manager
University Medial Center
Lubbock, Texas
04.2022 - 08.2025
- Streamlined inventory management processes for supplies and equipment to enhance efficiency.
- Coordinated daily operations across main campus, secondary hospital, and 38 off-site clinics.
- Managed staff schedules to ensure optimal coverage and operational efficiency.
- Implemented training programs for new staff on procedures for Housekeeping and Maintenance services.
- Oversaw compliance with health regulations to meet DNV and Magnet recognition standards.
- Facilitated interdepartmental communication to improve workflow integration.
- Developed operational guidelines to maintain quality care and maximize patient satisfaction.
- Analyzed performance data to identify opportunities for process enhancement.
Supervisor
University Medical Center, UMC
Lubbock, Texas
01.2018 - 04.2025
- Supervised daily operations across 38 clinics in Lubbock County to enhance efficiency.
- Directed a team of 32 employees, ensuring adherence to departmental standards.
- Trained and mentored staff, fostering professional development and compliance with policies.
- Monitored employee productivity, providing constructive feedback to improve performance.
- Conducted regular performance evaluations to assess team member contributions.
- Coordinated personnel schedules to maintain adequate coverage for all clinics.
- Resolved conflicts among staff, promoting a positive work environment and increased employee statisfaction from 70% to reach and maintained a statisfaction score ranging in the mid to high 90s in percentage for the entire 5 years holding the position until promoted to Operations Manager in 2023.
- Performed monthly inventory checks to maintain optimal stock levels.
Public Service Offier
City of Lubbock Police Department
Lubbock, Texas
04.2013 - 01.2018
- Addressed community inquiries and concerns at public service desk.
- Collaborated with law enforcement to effectively resolve public safety issues.
- Conducted outreach programs educating citizens on crime prevention strategies.
- Managed payment and documentation for sexual assault cases, coordinating with medical centers and intake facilities.
- Performed administrative duties, including filing documents and scheduling meetings.
- Prepared reports and presentations for District Attorney's office.
- Coordinated communication and initiatives between Lubbock Police Department and Lubbock County Sheriff's Office regarding warrants.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Streamlined inventory management
- Operational compliance
- Data analysis
- Team scheduling
- Training program development
- Customer relationship management
- Staff performance monitoring
- Project management
Timeline
Operations Manager
University Medial Center
04.2022 - 08.2025
Supervisor
University Medical Center, UMC
01.2018 - 04.2025
Public Service Offier
City of Lubbock Police Department
04.2013 - 01.2018
Some College (No Degree) - Business Administration And Management
University of Phoenix