Titus Berry
Sevierville,US
Summary
Capable of managing, coordinating, and controlling stockroom operations, such as shipping and receiving. Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings. Capable of conducting in-season and post-season analysis to identify sales growth opportunities. Team player who is methodical and detail-oriented and has expertise in Brand, Operations, and Stock. Self-motivated and has demonstrated leadership, organizational, and customer service skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
PGA TOUR Superstore Farragut
Farragut, TN
05.2024 - 02.2026
- Oversaw inventory management for a $9 million retail operation, ensuring accurate adjustments and efficient processing of RTVs and e-commerce orders.
- Directed a team comprising a full-time department head and associates.
- Executed merchandising strategies in alignment with company directives and standards.
- Achieved streamlined stock room organization and efficient product flow. Executed planogram setups that maximized product visibility and accessibility. Facilitated timely fulfillment of e-commerce orders, improving overall service delivery.
- Facilitated training programs for new stock employees to enhance operational efficiency.
- Developed comprehensive schedules for entire staff, ensuring optimal coverage and efficiency.
- Coordinated warranty support for clubs by establishing direct contact with customers and corporate partners.
- Managed customer service operations, ensuring effective communication and support for client needs.
- Oversaw supply and equipment monitoring and ordering for all departments.
- Delivered targeted logistics analytics and business updates and strategies during weekly managerial meetings.
- Partnered with management team to uphold company standards in designing, installing, and maintaining merchandise layouts.
- Drove sales growth and minimized shrinkage through exceptional customer service and adherence to standard operating procedures.
Sales and Services Manager
PGA TOUR Superstore Farragut
Farragut, TN
02.2025 - 10.2025
- Directed sales and customer service operations for a $9 million volume store.
- Led development and implementation of training initiatives for sales floor associates, enhancing proficiency in cashiering, club fitting, club repair, and instruction of golf lessons. Oversaw training programs that elevated the performance and expertise of sales associates in key areas.
- Ensured adherence to merchandise standards on sales floor to enhance customer experience.
- Executed organization of store events to enhance customer engagement.
- Assisted in managing a team of one department head, two full-time associates, and at least 15 part-time associates. Supported team operations and workflow among department members. Contributed to the coordination of tasks and responsibilities for team members.
- Established effective connections with company representatives; such as Titleist, Callaway, Ping, TaylorMade, and more. Resulting in improved product knowledge and training for our employees.
- Established partnerships with school golf teams to create structured practice sessions and lessons, promoting growth of golf participation.
- Drove efforts to achieve a new sales milestone exceeding $9 million.
- Delivered targeted sales analytics, KPIs, and business updates and strategies during weekly managerial meetings.
Shipping and Receiving Lead
PGA Tour Superstore
Knoxville, TN
10.2023 - 05.2024
- Executed daily logistics for inbound and outbound product handling, maintaining efficient workflow and inventory accuracy.
- Oversaw daily fulfillment operations for e-commerce orders.
- Executed stocking and merchandising strategies to optimize sales floor presentation.
- Oversaw organization and cleanliness of stockroom operations.
- Oversaw logistics associates, ensuring adherence to company standards and daily operational procedures.
- Executed preparation and completion of product price adjustments and promotional strategies.
Stockroom Supervisor
Vans
Sevierville, TN
07.2021 - 09.2023
- Cultivated strong customer relationships to enhance repeat business opportunities.
- Facilitated training sessions for new employees on adherence to company policies and procedures in stockroom operations.
- Oversaw and optimized organization of designated stockroom areas.
- Oversaw processing of daily shipments to maintain supply chain integrity and customer satisfaction.
- Streamlined cataloging, moving, and organizing of products within offsite storage units.
- Assisted in organizing merchandise displays to enhance customer engagement. Supported inventory management tasks to maintain optimal stock levels. Collaborated with team members to streamline product placement for improved sales.
- Executed processing of damages and donations in accordance with company standards.
- Delivered targeted analytics and business updates during weekly meetings.
Assistant Store Manager
Van Heusen
Sevierville, TN
10.2020 - 04.2021
- Executed opening and closing procedures to ensure operational efficiency.
- Partnered with management team to design and execute merchandising strategies that optimized weekly profitability.
- Oversaw daily operational activities, focusing on the continuous development of store staff to achieve targeted sales outcomes.
- Assisted customers with inquiries and resolved issues promptly. Provided support to enhance customer satisfaction and retention. Facilitated communication between customers and service teams.
- Led a team of two full-time managers and multiple associates to drive operational success.
- Implemented and upheld COVID-19 policies to ensure compliance with company standards.
- Managed weekly shipment processing to support operational efficiency.
- Executed daily stocking operations on sales floor to ensure product availability.
Assistant Store Manager
G.H. Bass & Co.
Sevierville, TN
07.2020 - 11.2020
- Promoted after being a Manager in Training since August 2016.
- Drove sales growth and minimized shrinkage through exceptional customer service and adherence to standard operating procedures.
- Oversaw daily shipment and stock operations to ensure efficient inventory management.
- Restocked merchandise to maintain product availability. Assisted customers with inquiries to enhance their shopping experience. Maintained store cleanliness and organization to create a welcoming environment.
- Collaborated with department heads to identify opportunities and devise timely solutions.
- Enhanced customer relationships and expanded clientele by prioritizing communication, integrity and optimizing staff performance.
- Partnered with management team to uphold company standards in designing, installing, and maintaining merchandise layouts.
Education
No Degree - Sport and Fitness Leadership
Johnson University
Knoxville, TNNo Degree - Sports Management
University of Tennessee
Knoxville, TNNo Degree - Business Management
Pellissippi State Community College
Knoxville, TNNo Degree - Physical Education
Hiwassee College
Madisonville, TNHigh School -
Pigeon Forge High School
Pigeon Forge, TN01-2012
Skills
Directed financial operations to guarantee accurate money management
Fostered open communication channels among team members and clients
Cultivated a robust work ethic while leading team initiatives
Oversaw inventory management processes to improve efficiency
Developed strategic plans that aligned with business objectives
Implemented superior organizational strategies to streamline operations
Administered opening and closing procedures to maintain operational effectiveness
Led staff training and development programs to enhance skills
Executed retail merchandising strategies to optimize product placement
Coordinated shipment processes to ensure seamless logistics
Leveraged sales experience to drive revenue growth
Applied problem-solving skills to address operational challenges
Built cohesive teams through effective leadership
Promoted a customer service-oriented culture within the team
Ensured meticulous attention to detail in all operational aspects
Streamlined multi-task management processes to improve efficiency
Communicated effectively in both verbal and written formats
Facilitated personnel training and development initiatives
Conducted thorough internal audits to enhance accountability
Additional Experience
- Manager in Training - G.H. Bass & Co., August 2016-July 2020
- Stock Associate - Vans, April 2021-July 2021
- Store Associate - G.H. Bass & Co., January 2016-August 2016
- Track Attendant - The Track, May 2011-August 2013
- Assistant Baseball Coach for Youth Travel Team, 2013-2017
Timeline
Sales and Services Manager
PGA TOUR Superstore Farragut
02.2025 - 10.2025
Operations Manager
PGA TOUR Superstore Farragut
05.2024 - 02.2026
Shipping and Receiving Lead
PGA Tour Superstore
10.2023 - 05.2024
Stockroom Supervisor
Vans
07.2021 - 09.2023
Assistant Store Manager
Van Heusen
10.2020 - 04.2021
Assistant Store Manager
G.H. Bass & Co.
07.2020 - 11.2020
No Degree - Sport and Fitness Leadership
Johnson University
No Degree - Sports Management
University of Tennessee
No Degree - Business Management
Pellissippi State Community College
No Degree - Physical Education
Hiwassee College
High School -
Pigeon Forge High School