Brenda Bancroft
Grawn,MI
Summary
Highly detail-oriented and professional General Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
21
21
years of professional experience
Work History
General Branch Manager
Huntington National Bank
01.2007 - Current
- Increased branch revenue by implementing effective sales strategies and fostering a customer-centric environment.
- Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
- Developed strong relationships with key stakeholders, fostering collaborative partnerships for mutual benefit.
- Coached and mentored team members, cultivating a high-performing workforce committed to excellence.
- Promoted a culture of accountability by setting clear expectations and providing regular feedback on performance against objectives.
- Assessed employee performance and developed improvement plans.
- Submitted loan applications to underwriter for verification and recommendation.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Provide Excellent Customer Service by promoting a welcoming environment and handling customer needs in a timely and efficient manner.
Customer Service Representative
Aberdeen Proving Grounds Federal Credit Union
09.2004 - 06.2006
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
Loan Officer
Atlantic Permanent Federal Credit Union
08.2002 - 03.2004
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Education
Associate of Science - Arts And Sciences
Northwestern Michigan
06.2014
High School Diploma -
Kingsley Area High School
Kingsley, MI02.1986
Skills
- Regulatory Compliance
- Quality Assurance
- Customer Relationship Management
- Team Leadership
- Staff Development
Accomplishments
Service Heart Award for excellent customer service, Digital and Consumer Lending Champion. Life and Health Insurance, Series 6, Series 63 and Variable Annuity Licensing.
Timeline
General Branch Manager
Huntington National Bank
01.2007 - Current
Customer Service Representative
Aberdeen Proving Grounds Federal Credit Union
09.2004 - 06.2006
Loan Officer
Atlantic Permanent Federal Credit Union
08.2002 - 03.2004
Associate of Science - Arts And Sciences
Northwestern Michigan
High School Diploma -
Kingsley Area High School
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