Rossi Fifelski

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and coaching employees on company protocol.
• Forecasted trends and recommended improvements based on financial risk analyses
• Met deadlines by proactively managing individual and team tasks and streamlining processes

• Created strategies in consistently setting partner referrals to create sales to maintain partnership.
• Increased daily sales by 20% by upselling banking products and financial services to customers.

• Implemented sale methods to increase customer retention, enabling investment growth

• Established rapport with new clients to increase satisfaction and loyalty
• Identified sales opportunities and referred customers to branch partners in financial services
• Trained new hires on customer service policies and procedures

• Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing
• Educated customers on features and benefits of banking products and services
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

• Maintained friendly and professional customer interactions
• Handled various accounting transactions.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data

• Discussed financial options with clients and provided informed suggestions
• Promoted financial products by maintaining excellent service offering knowledge.
• Utilized customer relationship management software to provide accurate and complete customer service