BRENDA BARRIOS

Windsor Heights,IA

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Escalation Rep.

Wells Fargo

West Des Moines, IA

07.2014 - Current

Handle Cease & Desist processing
Deep knowledge of retail banking and mortgage products and Servicing.
Helping resolve customer concerns and escalating as needed.
Servicing as a risk leader and following policies and procedures.
Building relationship through outreach.

Shift Manager

Fajitas Mexican Rest.

Frankford, IL

05.2012 - 06.2014

Accounts Payable
Front of House Customer Service and Costumer Contact
Order from Distributors

Education

High School Diploma -

Ottumwa High School

Ottumwa, IA

05-2005

Skills

Financial Service Knowledge
Customer Service And Support
Customer Relationship Management
Communication Skills
Relationship Builder
Paperwork Processing
Records Management

Sales Reporting
Client Relationship Building
Cross-Functional Team Development
Staff Training
Retention Strategies
Business growth and retention

Languages

Spanish

Native/ Bilingual

Timeline