- Interpersonal communication
- Faith-based organizations
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
Brenda Baty
Sand Lake,MI
Summary
Experienced, professional, results-oriented team member engages with customers to establish rapport. Proven track record of building customer relationships and successful account development. Committed to delivering exceptional customer service and exceeding goals.
Overview
30
30
years of professional experience
2
2
Certification
Work History
Account Executive
Atlas Insurance Agency
08.2023 - 02.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, and tailor solutions.
SENIOR CLIENT SERVICE MANAGER
Hylant Group
07.2017 - 07.2023
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Managed existing and developed new client relationships.
- Developed customizable tools to simplify complexprocesses
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Encouraged creative thinking, problem solving and empowerment to improve morale and teamwork.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Historic Property Program Manager; and Account Executive
Atlas Insurance
03.2011 - 11.2016
- Historic Property Insurance program conceptualization, structure, promotion & implementation
- Public Speaking & Presentation
- Extraordinary Customer Service / Client relationship management
Commercial Lines Manager
Brown & Brown of Florida, Inc.
09.2005 - 02.2011
Commercial Lines Account Manager
Gifford-Heiden Insurance
07.2003 - 09.2005
Director of Service
IPS Incorporated
01.1995 - 07.2003
- Company Overview: (dual-employment)
- (dual-employment)
Underwriting and Claims Manager (micro-insurance co.)
Great Northwest Holding Company
01.1998 - 01.2003
- Company Overview: (dual-employment)
- (dual-employment)
Marketing Manager and Programs Coordinator
ICS, Inc. d/b/a Insurance Consulting Service
08.1987 - 01.1995
Commercial Lines Customer Service Representative
Bailey Insurance Associates
06.1984 - 08.1987
Collections Clerk, Research Clerk, Utility Clerk
Members Insurance Companies
07.1980 - 06.1984
Education
Central Michigan University
Mount Pleasant, MISkills
- Communication
- Strategic approach
- Presentation
- Sales presentation
- Needs assessment
- Relationship building and management
- Service coordination
- Account management
- Customer relationship management
Credentials And Qualifications
- Michigan Resident Property & Casualty Insurance Agent License
- Michigan Surplus-Lines Agent License
- Florida Non-Resident Property & Casualty Insurance Agent License
Certification
Certified Insurance Counselor (CIC)
Certified Insurance Service Representative (CISR)
– The Institutes Risk & Insurance Knowledge Group.
Interests
Timeline
Account Executive
Atlas Insurance Agency
08.2023 - 02.2025
SENIOR CLIENT SERVICE MANAGER
Hylant Group
07.2017 - 07.2023
Historic Property Program Manager; and Account Executive
Atlas Insurance
03.2011 - 11.2016
Commercial Lines Manager
Brown & Brown of Florida, Inc.
09.2005 - 02.2011
Commercial Lines Account Manager
Gifford-Heiden Insurance
07.2003 - 09.2005
Underwriting and Claims Manager (micro-insurance co.)
Great Northwest Holding Company
01.1998 - 01.2003
Director of Service
IPS Incorporated
01.1995 - 07.2003
Marketing Manager and Programs Coordinator
ICS, Inc. d/b/a Insurance Consulting Service
08.1987 - 01.1995
Commercial Lines Customer Service Representative
Bailey Insurance Associates
06.1984 - 08.1987
Collections Clerk, Research Clerk, Utility Clerk
Members Insurance Companies
07.1980 - 06.1984
Central Michigan University
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