BRENDA BERKO
Bronx,NY
Summary
Detail-oriented and organized Administrative Specialist with over 3 years of experience supporting executives and managing office operations. Proficient in various office software and technology such as Microsoft Office, Google Workspace and Dentrix.
Overview
8
8
years of professional experience
Work History
Dental Office Administrator
Riverdale Comprehensive Dentistry
01.2023 - Current
- Managed patient scheduling and appointments
- Assisted in conducting interviews and training new staff members on practice management software
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
Administrative Assistant
RiverSpring Assisted Living
10.2021 - 12.2022
- Responsible for seamlessly handling all incoming calls, ensuring all calls are directed in a timely and accurate manner
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Associate
Bergdorf Goodman
03.2017 - 11.2019
- Provided quality customer service to 60+ members daily to build brand loyalty
- Educated customers on special pricing opportunities and company offerings
- Increased purchase amounts by cross-selling with similar products.
Front Desk Receptionist
Tapuz
05.2016 - 09.2018
- Greeting and welcoming guest while conducting check-in-process
- Responded to inquiries and requests made online, by phone and via email
- Scheduled/Maintained appointments and updated appointment calendars.
Education
Bachelor of Science in Health Communication -
New York City College of Technology
Brooklyn, NY12.2022
Associate of Science in Liberal Arts and Sciences -
New York City College of Technology
Brooklyn, NY12.2021
Skills
- Computer Proficiency
- Customer Service
- Leadership
- Adaptability
Timeline
Dental Office Administrator
Riverdale Comprehensive Dentistry
01.2023 - Current
Administrative Assistant
RiverSpring Assisted Living
10.2021 - 12.2022
Customer Service Associate
Bergdorf Goodman
03.2017 - 11.2019
Front Desk Receptionist
Tapuz
05.2016 - 09.2018
Bachelor of Science in Health Communication -
New York City College of Technology
Associate of Science in Liberal Arts and Sciences -
New York City College of Technology
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