Brenda Berryman
Towanda,KS
Work Preference
Summary
Dynamic Field Manager with proven expertise in team leadership, customer relationship management, and performance evaluation. Committed to driving process improvement and enhancing customer satisfaction through effective coaching and mentoring.
Overview
23
23
years of professional experience
Work History
Field Manager
Ricoh USA
Exton, Pennsylvania
07.2017 - Current
- Led team to provide services to clients in areas not in their core function.
- Facilitated performance reviews to provide feedback and support employee development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed operational processes to identify areas for improvement and innovation.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
Customer Relationship Manager
Ricoh USA
Wichita, Kansas
10.2009 - 09.2017
- Managed customer accounts and resolved issues effectively.
- Collaborated with sales teams to identify customer needs and solutions.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted regular follow-ups to ensure service quality and client retention.
- Analyzed customer data to inform strategic decision-making processes.
Site Manager
Ricoh USA
Wichita, Kansas
07.2003 - 09.2009
- Managed daily site operations and ensured compliance with safety standards.
- Oversaw inventory control and distribution of supplies across multiple locations.
- Trained staff on operational procedures and best practices for efficiency.
- Implemented process improvements to enhance workflow and reduce downtime.
- Responded promptly to customer inquiries or complaints.
- Assigned tasks and delegated responsibilities among team members.
Education
Bachelor of Science - Business Management
Friends University
Wichita, KS05.1996
Skills
- Team leadership
- Customer relationship management
- Performance evaluation
- Process improvement
- Operational analysis
- Client retention strategies
- Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 34 staff members.
- Used Microsoft Excel to develop billing spreadsheets.
- Collaborated with team of 8 for RFP responses to win new business.
- Utilized financial tools for forecasting annual revenue expectations.
Timeline
Field Manager
Ricoh USA
07.2017 - Current
Customer Relationship Manager
Ricoh USA
10.2009 - 09.2017
Site Manager
Ricoh USA
07.2003 - 09.2009
Bachelor of Science - Business Management
Friends University