Brenda Bosques

• Coordinated services with other agencies, community-based organizations, to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted Residents in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored residents progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
• Liaised with social worker to expedite financial assistance not covered by insurance.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Partnered with local organizations to expand access to social and community services.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

• Devised and implemented patient and resident care plans, programs, policies and procedures.
• Reported and documented maintenance requests and scheduled appropriate services.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Conducted property move-ins, move-outs and walk-through inspections.
• Use to maintain resident database of personal information, repairs and lease agreements.
• Collected, recorded and deposited monthly rents from 4 tenants.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Ensure residents receive appropriate training, support, and supervision necessary in acquiring functional daily living needs as specified in the residential habilitation plan. These include personal hygiene, socialization, safety awareness, and money management.

• Ensure residents are supported in learning and making informed choices regarding their interests and goals in life. Assist residents with self-advocacy and help to communicate preferences to appropriate service providers. • Communicate effectively with all staff including Program Nurse making certain all proper medical needs or concerns are addressed and care is provided. This includes assisting with OPWDD regulatory compliance.

• Assist with screening, selection, training, and evaluation of program staff, including completing OPWDD initial and Annual Core Competency Evaluations for direct reports.

• Coordinate staff schedules and always maintain adequate levels of staffing in the program. Review and approve staff timesheets including use of benefit time.

• Disburse resident monies for wants and needs and maintain accurate documentation safeguarding resident funds.

• Ensure compliance with all billing, OPWDD regulations, law, and other requirements as it relates to paperwork and program operations, including, but not limited to Res Hab billing, Monthly Summaries, Medication Administration, Incident Reports, monthly Maintenance Checklist, and Vehicle Logs.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Provide day-to-day guidance and oversight for staff within the Family Justice Center.

• Coordinate advocate schedules and ensure adequate coverage of the agency’s 24-hour hotline and Family Justice Center during hours of operation.

• Hire, train, supervise, motivate, evaluate and develop Family Justice Centerbased staff, including Advocacy Support Aide, Family Justice Center Advocates, and Hotline Advocate; and supervise interns and volunteers, as assigned.

• Assign duties and monitor quality of work; assure staff uphold organizational policies, procedures and regulations.

• Participate in assigned taskforce and coalition meetings.

• Provide presentations regarding agency mission and services, as requested.

• Provide telephone or in-person on-call support during evenings, overnights and weekends.

• Provided complex crisis intervention and stabilization to patients in psychological distress.
• Documented client progress in confidential files.
• Implemented crisis intervention plans to support client safety.
• Monitored client progress and provided feedback to families and treatment team members.
• Developed and implemented activities to help clients develop social and independent living skills.
• Collaborated with medical and clinical personnel to coordinate and implement client services.
• Educated clients and families about mental health issues, treatments and resources.
• Provided clients with recommendations to community resources.
• Facilitated support groups for clients to discuss issues related to mental health.
• Provided case management services to monitor client access to resources and services.
• Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
• Recovery coaching, provide advocacy, and provide referrals for goals in recovery.

• Perform outreach to community agencies regarding Recovery program.

• Facilitate groups such as SMART Recovery & Relapse Prevention

• Participate in the Newburgh Drug Court Providers Meeting.

• Mentor & train new co-workers.

• Provide in-service presentations to potential referral sources

• Attend Rockland County Peer CD workgroup meetings.