Brenda Boulaphinh
Broomfield,CO
Summary
A motivated and hardworking individual with the desire to help customers with their needs. Having an excellent work ethic, ability to handle pressure and strong communication skills aiming to use these skills and more to fill this role.
Overview
8
8
years of professional experience
Work History
Receptionist
Advanced Hail Repair LLC
10.2020 - 12.2023
- Answered incoming calls, took messages, and transferred calls.
- Scheduled appointments for customers and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Sales Associate
Dillards Department Store
10.2018 - 07.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Keyholder Manager
Dress District
03.2017 - 10.2018
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Resolved customer complaints in a professional manner while upholding company policy.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Organized and maintained inventory levels by reordering merchandise when necessary.
Sales Associate
Dress District
03.2016 - 03.2017
- Greeted customers when entering the store
- Provided excellent customer service
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions and offered product advice.
Education
Certificate - Anatomy And Physiology
Penn Foster Career School
Scranton, PACertificate - Medical Terminology
Penn Foster Career School
Scranton, PASome College (No Degree) - Business Administration And Management
University of Colorado Denver
High School Diploma -
Legacy High School
Broomfield, CO05-2017
Skills
- Excellent communication
- Self driven: motivated and always wanting to improve
- Friendly and positive (but professional) personality
- Problem solving skills: works well under pressure
- Understanding skills: able to show empathy and understanding
Timeline
Receptionist
Advanced Hail Repair LLC
10.2020 - 12.2023
Sales Associate
Dillards Department Store
10.2018 - 07.2019
Keyholder Manager
Dress District
03.2017 - 10.2018
Sales Associate
Dress District
03.2016 - 03.2017
Certificate - Anatomy And Physiology
Penn Foster Career School
Certificate - Medical Terminology
Penn Foster Career School
Some College (No Degree) - Business Administration And Management
University of Colorado Denver
High School Diploma -
Legacy High School
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