Brenda Britton
Phoenix,AZ
Summary
Dynamic Account Executive with a proven track record at RRM Insurance Services, excelling in client relationship building and account management. Expert in analyzing new business exposures, designing coverage programs, and leading successful renewals. Skilled in fostering client trust and coordinating with teams to deliver exceptional service. Achievements include 98% client retention.
Overview
31
31
years of professional experience
Work History
Account Executive
RRM Insurance Services
08.2018 - Current
- Managing a profitable portfolio of key accounts including Construction, Manufacturing, Universities, Non-Profits, Manufacturing & Transportation with a 98% retention rate.
- Main point of contact for agencies key accounts. Attending on-site pre-renewal meetings and renewal presentations.
- Provide expert knowledge of policy forms; endorsements & exclusions. agreements.
- Nurturing professional relationships with insurance carriers. Negotiating favorable terms for both the client the carrier.
- Relationship building, negotiation techniques and effective problem-solving strategies.
- Lead and manage the sub-contractor compliance team.
- Collaborating with cross-functional teams to develop marketing strategies, resulting in revenue growth.
Customer Specialist
State of Washington - Labor & Industries
09.2015 - 05.2018
- Served as point of contact for Labor & Industries, Business Licensing, Secretary of State, Department of Revenue, Contractor Licensing.
- Issued various permits and licenses such as general and specialty contractors licenses, business licenses, electrical permits.
- Prevailing wage submittals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Account Executive Commercial Lines
Andre-Romberg Insurance
08.2009 - 06.2014
- Sold & Managed accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed a solid pipeline of prospects through referral business.
- Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Commercial Lines Account Manager /Agency Manager
Argonne Agency
07.1993 - 07.2009
- Implemented the process & procedure manual to improve the effective workflow processes within the team, resulting in improved productivity levels while maintaining high-quality standards in servicing clients'' needs.
- Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
Skills
- 30 Years of Commercial Insurance Experience
- AMS360 & Epic Experience
- Licensed Arizona P & C Agent
- Building Strong Relationships
- Solution Focused Problem Solver
- Competent Multi-Line Risk Advisor
- Proficient in Microsoft Office
- Strong Attention to Detail
Timeline
Account Executive
RRM Insurance Services
08.2018 - Current
Customer Specialist
State of Washington - Labor & Industries
09.2015 - 05.2018
Account Executive Commercial Lines
Andre-Romberg Insurance
08.2009 - 06.2014
Commercial Lines Account Manager /Agency Manager
Argonne Agency
07.1993 - 07.2009
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